Broadband reviews

ByAnthony Hill
Broadband reviews

Our reviews are based on the Customer Satisfaction Survey, giving you honest feedback from customers of the biggest broadband providers in the UK on speed, service, value for money and much more...

Broadband provider reviews

Who is the UK's best broadband provider? According to our latest Customer Satisfaction Survey, Yorkshire based provider Plusnet has the happiest broadband customers.

But it wasn't just Plusnet that did well in our survey - we quizzed over 2,500 customers of the main broadband providers in the UK. They scored their provider out of five on things such as speed, reliability, customer service and value for money. 

Click below for reviews of each provider: 

BT broadband (

EE broadband (

Plusnet broadband (

Sky broadband (

TalkTalk broadband (

Virgin Media broadband (

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Unlimited Broadband Fast Broadband (all in pricing) Broadband Unlimited Broadband Premium + Weekend Calls
Monthly cost £2.50 (for 12 months, then £9.99 per month thereafter) 1st year cost: £36.99 Monthly cost £22.95 1st year cost: £275.40 Monthly cost Free (for 12 months, then £10.00 per month thereafter) 1st year cost: £9.95 Monthly cost £19.99 (for 18 months, then £26.99 per month thereafter) 1st year cost: £246.83
Up To 17 Mb Up To 17 Mb Up To 17 Mb Up To 17 Mb
Pay as you go Pay as you go Pay as you go Weekend calls inc.
Call Plusnet on 0808 178 5954
Mon to Fri 8am-8pmSat 9am-7pmSun 9am-6pm
Call TalkTalk on 0800 049 7843
Mon to Thurs 8am-10pmFri to Sun 8am-9pm
Call Sky on 0800 151 2878
Mon to Sun 8am-10pm


Customer Satisfaction Awards 2013

Our annual Customer Satisfaction Awards are based on our Customer Satisfaction Survey. This year's big winner was Plusnet, which snapped up six of our 10 awards.

Other providers, including BT, Virgin Media and Sky, also won awards for their broadband. Here's a summary of this year's winners and runners-up: 



Highly commended



Virgin Media, Sky

Broadband Speed

Virgin Media

Plusnet, Sky

Quality and Reliability


Virgin Media, BT

Speed of Activation


Virgin Media, BT

Quality of Router


Virgin Media, Plusnet

Additional Customer Benefits


EE, Virgin Media

Value for Money


TalkTalk, Sky

Click here for a full list of winners 

About our ratings and reviews 

Our provider star ratings are based entirely on the results of our Customer Satisfaction Survey. We ask thousands of customers to rate their provider, on a scale of '1 - Not at all satisfied' to '5 - Very satisfied' across 10 criteria. Each provider gets an overall star rating, based on an average of what they got in each category.

We also include a representative sample of unedited customer comments - the bad as well as the good - to give you genuine feedback from real customers. So you can be sure that from us you'll get a balanced review you can actually trust.

Topics: Reviews Providers

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