Sky broadband, phone, and TV review

ByKim Staples
Sky logo

Sky’s one of the country’s go-to providers for TV, and it’s got decent broadband going on too - so is it worth getting?

We've had a good look at everything Sky offers to try and find out. Here's what you can get, how Sky compares to other providers, and our final verdict.

See also:

Cost

For just broadband and home phone, prices are reasonable from Sky - it's not a budget provider, but it shouldn't break the bank either.

For TV, meanwhile, it's definitely on the expensive side. That said, you do get a lot for your money.

Sky has deals and special offersgoing on pretty frequently, so do look out for those. Here's what prices look like right now:

Featured Sky deals

Sky
Sky
Sky
Sky
Broadband Unlimited Broadband Unlimited + Evenings and Weekends Sky Fibre Fibre Unlimited
£189.95 Total first year cost £237.95 Total first year cost £347.83 Total first year cost £467.83 Total first year cost
£15.00 p/m for 12 months £9.95 setup costs 12 month contract £19.00 p/m for 12 months £9.95 setup costs 12 month contract £23.99 p/m for 18 months £59.95 setup costs 18 month contract £33.99 p/m for 18 months £59.95 setup costs 18 month contract
Up To 17 Mb Up To 17 Mb Up To 38 Mb Up To 38 Mb
Pay as you go Eve & wknd calls inc. Pay as you go Pay as you go
Totally Unlimited Broadband! Offer ends 28/09/17 Totally Unlimited Broadband! Offer ends 28/09/17 Sky Broadband Shield included! Offer ends 28/09/17 Unlimited Fibre Broadband!
Go
Call Sky on 0800 759 1469
Mon to Sun 8am-10pm
Go
Call Sky on 0800 759 1469
Mon to Sun 8am-10pm
Go
Call Sky on 0800 759 1469
Mon to Sun 8am-10pm
Go
Call Sky on 0800 759 1469
Mon to Sun 8am-10pm

See all Sky deals

Broadband

Speed

Sky broadband is available in speeds up to 17Mb (ADSL), up to 38Mb (fibre optic), or up to 76Mb (fibre optic). The provider reckons the actual average speeds its customers get on those packages are 9Mb, 34Mb, and 60Mb respectively.

That's not half bad, especially for the fibre packages, though ADSL speeds can really vary quite a lot depending on where you live.

Those 'up to' speeds are the same as what you can expect from most broadband providers - though much faster lines are available from Virgin Media, which offers broadband up to a whopping 300Mb.

Download limits, fair usage, traffic management

Sky's unlimited broadband is truly unlimited. That means no usage cap, no 'fair usage', and no traffic management to slow your speeds. That's ideal.

However, be careful if you choose broadband with a download limit. If you use more than 25GB twice in six months, Sky will automatically bump you up to an unlimited package - and yes, it'll cost you more.

See Sky broadband deals

TV

Watching Sky TV

Here's where it gets good. Sky has some truly impressive telly going on.

Packages

There are three TV packages available from Sky:

  • Original - 270+ channels
  • Variety - 300+ channels, 4,500+ episodes of kids' TV on demand
  • Box Sets - 350+ channels, 350+ box sets on demand, and 4,500+ episodes of kids' TV

They're very comprehensive - you get an awful lot included. You've also got the option to add Sky Cinema, Sky Sports, or BT Sport onto any of them, as well as Sky Multiroom if you want Sky on more than one TV set. Multiroom can get a tad expensive though, especially as you need to buy another Sky box.

See Sky TV deals

Channels

Absolutely tons of channels come with Sky TV. The base package alone has more than you can get with any other TV provider, and Box Sets gives you 50+ in HD. Every package includes favourites like the Sky entertainment suite (Sky 1, 2, Atlantic, Living, Arts), Discovery, MTV, Comedy Central, Gold, and more.

That's incredible. It makes Sky the most hardcore pay-TV out there in terms of channel numbers.

Sky Q

TV from Sky comes with the Sky Q system - some of the most innovative TV tech you can get right now, rivalled only by Virgin Media's TiVo.

It's incredibly easy to use, and integrates live TV with on-demand shows seamlessly. Its 'fluid viewing' lets you pause a programme in one room and pick it up where you left off in another, plus there's a voice-controlled touch remote. And the 2TB box is 4K-ready.

This is why Sky isn't cheap: because you're getting the best.

Sky Q box

See Sky Q deals

Home phone

The standard line rental you get with Sky - included with your broadband, or available on its own - is pay-as-you-talk. You can upgrade that to include evening and weekend calls, anytime calls, and international calls to 50 countries - so you've got a decent amount of choice here. And those inclusives cover calls to UK landlines and mobiles, which isn't the case with all providers.

BT landlines have more calling features available, and providers like Post Office have cheaper line rental - but if you talk on the phone a lot, Sky's home phone is a good shout.

See Sky phone deals

Extras

Here's the rest of the stuff you can get from Sky that might sweeten the deal.

  • Sky Mobile - Sky has a decent set of mobile plans, including the slightly confusing Swap system that lets you upgrade your handset early. TV customers get a little more too, such as unlimited minutes and texts.
  • Sky Atlantic - There are only two ways to get Sky Atlantic, home of Game of Thrones and Twin Peaks, and Sky is one of them. It's included in every TV package.
  • Sky Go - Watch catch-up, box sets, recordings, and a bunch of live channels from anywhere - on your computer via a browser, or via the app on smartphones, tablets, and games consoles.
  • Security - All Sky broadband packages come with Sky Broadband Shield for parental controls, and a free trial of McAfee to protect your devices.
  • Sky Q Hub - Sky's router is among the best you can get with broadband. If you've got a Sky Q Hub and Sky TV, your set top boxes can function as Wi-Fi hotspots, to push your connection that bit further.

To put it simply: you get a lot with Sky.

Our verdict

Sky's a solid choice. You get a good product, with plenty of features and extras thrown in.

Its broadband doesn't have the low prices of TalkTalk, or the uber-fast speeds of Virgin Media, but it'll serve you well.

For TV, Sky is one of the best you can get. It certainly has the most channels, and its equipment is top quality too. It costs a fair bit more than BT TV, for instance, but what you get is quite amazing.

If it's within your budget and your household loves to watch telly, we'd say Sky's worth it.

 

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