Cookie Policy

A cookie is a small text file that is sent by the web server of the website you visit to your web browser and is stored on your computer. Cookies provide a number of functions in order to make websites work, or work more efficiently, as well as to provide information to the owners of websites (e.g. cookies can identify if you have previously visited or registered with a website).

The Privacy and Electronic Communications (EC Directive) Regulations 2003 has introduced requirements to provide website users with access to information

We collect information about users visiting our Websites by analysing site traffic which includes the use of cookies.

The information collected by cookies and other tracking methods on our Websites is anonymous and does not contain any sensitive information such as your name, address or any payment details nor does it contain any information that can personally identify you.

You may delete and block all cookies from our Websites but some parts subsequently will not work.

You can find out more about the cookies we use on our Websites, as well as detailed information on how to turn off cookies, or change the cookie settings on your browser, in the following pages.

1 - STRICTLY NECESSARY COOKIES

These cookies are essential in order to enable you to move around the website and use its features. These cookies ensure that our Website functions correctly and also facilitate a product selection or track a sale order you have made.

Our Cookies

Cookie Name

Cookie Description

location

This cookie remembers your postcode throughout the site

cookie_policy

This cookie determines whether to show you the cookie policy modal

emaildata

This cookie remembers your email to send you your speed test results

usercontext

This cookie remembers your provided details throughout the Website

ga-dcs-datashare

This cookie helps us to share data across analytics platforms so that we can correctly attribute the goods and services you have selected

Third Party Cookies

Third Party

Cookie Name

Cookie Description

More Information

TradeDoubler

EH_0

GUID

These cookies remember the goods and services you have selected.

TradeDoubler Privacy Policy

Response tap

__adiCookieCheck

adiLP

adiS

adiV

adiVi 

This cookie is used to help track goods or services that are ordered by phone

Response tab Cookie Policy

2 - PERFORMANCE COOKIES

These cookies collect anonymous information about how visitors use our Website to help us improve the way the website works. These cookies provide statistics on how our Website has been used and measure any errors on our Website and support improvements and test new designs.

Third Party Cookies

Third Party

Cookie Name

Cookie Description

More Information

Hotjar

_hjClosedSurveyInvites

_hjDonePolls

_hjMinimizedPolls

_hjDoneTestersWidgets

_hjMinimizedTestersWidgets

_hjDoneSurveys

_hjIncludedInSample

These cookies are used to obtain analytics and feedback from users in order to improve the usability and features of the website.

Hotjar Privacy Policy

Bing/MSN

MR

MUID

This cookie is widely used by Microsoft as a unique user identifier. It can be set by embedded Microsoft scripts, used to sync across many different Microsoft domains, allowing user tracking.

Bing/MSN Privacy Statement

DC Storm

_dc_europe_unique_urchin

_#clkid

_#env

_#lps

_#sess

_#slid

_#srchist

_#tsa

_#uid

_#vdf

These cookies generate anonymous data about how you move around and interact with the Website, such as which pages you visit on our Website and how you arrived at our Website. These cookies also remember the goods and services you have selected and what device you use to access our Website (eg smartphone; PC; etc)

DC Storm Cookie Information

Google Analytics

_ga

_gat

_gat_europe_unique_urchin

__utma

__utmb

__utmc

__utmli

__utmv

__utmz

These cookies generate anonymous data that tells us how many people have previously visited the Website, what time people visited and what pages were visited.

Google Privacy Policy

Google Analytics Help pages

Optimizely

end_user_id

optimizelyEndUserId

optimizelySegments

optimizelyBuckets

optimizelyPendingLogEvents

bucket_map

These cookies store anonymous identifiers. They enable the optimisation platform to remember a visitor and to serve them with the appropriate content while ensuring a fast load of the Website page.

Optimizely Cookie Policy

New Relic

JSESSIONID

This cookie tracks the number of user sessions to manage Website resources to improve performance and the user experience

New Relic Cookies

3 - FUNCTIONALITY COOKIES

These cookies allow websites to remember certain choices you have made so that when you subsequently return, you can be provided with personalised settings.

Our Cookies


Cookie Name

Cookie Description

initial_entry

This cookie identifies through which page you entered our Website

trust_pilot_email_alert

This cookie determines whether you have previously been shown the speed test survey modal

Third Party Cookies


Third Party

Cookie Name

Cookie Description

More Information

Wistia

__distillery

This cookie is used by our video player to remember where you are in video in case playback is interrupted.

Wistia Privacy Policy

4 - TARGETING COOKIES

Targeting cookies collect information about your how you have used our Website in order to make advertising relevant to you and your interests elsewhere on the Internet. These cookies remember that you have visited our Website and will allow third party networks to use the information to display relevant advertising or other content to you on other websites.

Third Party Cookies

Third Party

Cookie Name

Cookie Description

More Information

addthis

loc

bt2

__atuvc

__atuvs

uid

um

uvc

vc

xtc

di2

dt

PHPSESSID

ssh

sshs

ssc

These cookies are used in recording user sharing and social activity

AddThis Privacy & data Practices

Facebook

datr

fr

locale

lu

sb

wb

x-arc

We use technology called Facebook Conversion Tracking. This allows us to track those visitors who have been referred through a Facebook page, application or advertisement and then visited this website within a 30 day period. We will share information regarding your visit to our website with Facebook but this will not include any information specific to your application or other personal information. Facebook will use this information to monitor on our behalf the effectiveness of our advertising and applications. The information we share with Facebook will only be used in accordance with Facebook's data use policy. Facebook Conversion Tracking may also enable us and our partners to serve ads on and off Facebook.

Facebook's privacy policy

Google

NID

APISID

SSID

SID

SAPSID

NID

HSID

These cookies are used to store anonymous user preferences and information on a certain page.

Google Privacy Policy

Twitter

_twitter_sess

pid

guest_id

_ga

auth_token

kdt

lang

twll

_utmz

secure_session

_utmb

_utma

_remember_checked_on

These cookies allow us to display Twitter social network sharing buttons on our Website. We also use Twitter Conversion and Remarketing tracking. This allows us to track those visitors who have been referred through a Twitter page, application or advertisement and then visited this website. We will share information regarding your visit to our website with Twitter but this will not include any information specific to your application or other personal information. Twitter will use this information to monitor on our behalf the effectiveness of our advertising and applications. The information we share with Twitter will only be used in accordance with Twitter's data use policy. Twitter Conversion Tracking may also enable us and our partners to serve ads on and off Twitter.

Twitter Rules & Policies

DoubleClick

__GADS

id

_drt_

These cookies are used by Google's DoubleClick ad servicing platform to control the targeting and frequency of advertising.

Google Policies

advertising.com (AOL)

APID

IDSYNC

These cookies are used to show adverts that are more relevant to the user's interests. 

advertising.com Privacy Policy

Linking Mobile

__LKMVID

This cookie is used to collect information for the sole purpose of serving advertisements from ISP advertiser campaigns.

Linking Mobile Terms and Privacy Policy

 

OTHER COOKIES ON OUR WEBSITE

When you use our Website you may notice some cookies that are not related to us. For example, when you visit a page on our Website with content embedded from Twitter; Facebook; YouTube; or Flickr, you may be presented with cookies from those websites. Our Website does not control the use of those cookies. We recommend that you visit those sites for more information on the cookies they use and how they use them. You can find more information here:

- Twitter Privacy Policy

- Facebook Privacy Policy

- YouTube (Google) Privacy Policy

- Flickr Privacy Policy

ADJUSTING YOUR BROWSER'S COOKIE SETTINGS

Most web browsers automatically accept cookies but you can alter your browser settings to prevent automatic acceptance or you can manually delete your cookie history whenever you wish.

Below is a list of popular web browsers and how you can adjust the cookie settings together with links for additional information:

Internet Explorer

- Select: Tools

- Select: Internet Options

- Select: Privacy

- Select: Advanced

- Select: Override automatic cookie handing

- Then set your preferences as required

Mozilla Firefox

- Select: Tools

- Select: Options

- Select: Privacy

- Then set your preferences as required

Google Chrome

- Select: the wrench icon on the browser toolbar

- Select: Settings

- Select: Show advanced settings

- Select: Privacy/Content settings

- Select: Cookies

- Then set your preferences as required

Safari 5.0

- Select: Safari

- Select: Preferences

- Select: Security

- Then set your preferences as required

ADDITIONAL INFORMATION ON COOKIES

More information on cookies can be found here: http://www.aboutcookies.org/


GOOGLE ANALYTICS - FURTHER INFORMATION

Our Website uses Google Analytics, a Web analytics service provided by Google Inc. ("Google"). Google Analytics uses cookies to help us analyse how users use the Website. The information generated by the cookies about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the Website, to produce reports for us on Website activities, and to provide additional services associated with the use of the Internet and our Website. Google may also pass on this information to third parties where required to do so by law or where third parties process this data on Google's behalf. Under no circumstances will Google associate your IP address with any other data held by Google.

In addition this website utilises Google Analytics Demographics and Interest Reporting which allows us to use aggregated user data (such as age, gender and interests) to better understand our audience and provide more relevant and targeted communications and content.

We also utilise Google Analytics UserId functionality that allows us to identify the type of device through which you access the Website (smartphone; PC; etc) and track a user across multiple devices. This functionality does not incorporate any personally identifiable data.

You may refuse the use of cookies by selecting the appropriate settings on your browser as more fully explained below. Furthermore, you can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads at https://www.google.com/settings/ads and you can prevent Google Analytics collecting IP addresses and using other cookies by downloading and installing the following Google browser plug-in: https://tools.google.com/dlpage/gaoptout?hl=en-GB