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Latest questions

How do I upgrade to the new Virgin Media TV V6 box?

I read that Virgin Media has a new TiVo box out. Is it worth getting, and if so how do I go about doing that? Thanks for your help!

Topics Virgin Media Digital TV

Can I keep my phone number if I change providers?

I want to change my broadband to something a bit cheaper, but I don’t want to have to change my phone number. So my question is… can I keep my phone number if I switch broadband providers? Thanks!

Topics Broadband Home phone

Can I keep my phone number if I move house?

I’m moving house and my landline provider said I can’t keep my current phone number. I am fuming. I’ve moved before and been able to take my phone number with me. Is there any way at all I can keep it?

Topics Home phone Switching

I live in the city centre - why can’t I get fibre?

I just moved to a flat right in the centre of my city, and just found out that I can’t get fibre optic broadband. What’s up with that? The rest of the city has fibre!

Topics Broadband Fibre optic Speed

How does fibre optic broadband work?

I’m thinking about switching to fibre optic broadband, but I don’t really understand it all. How does fibre work? And should I get it?

Topics Broadband Fibre optic Speed

How can I stop my kids seeing inappropriate websites?

How can I stop my kids from seeing inappropriate websites? Can I block the websites on their computers, but keep them unblocked on mine?

Topics Security Broadband Wireless

Is paying a year of line rental upfront worth it?

My broadband provider lets me pay for a whole year’s worth of line rental upfront, right now. Should I go for it? Is this a good deal?

Topics Broadband Home phone Switching

What's the cheapest way to get Sky Sports?

I want to watch the football, but I'm on a bit of a budget - what's the cheapest way to get Sky Sports? Which provider sells it at the lowest price?

Topics Sky Digital TV

Can I get BT Sport on Sky?

I’m already with Sky and watch a lot of football on Sky Sports. My friend says I should add on BT Sport next season starts because they have some of the biggest games, but how do I actually do that? Any help would be appreciated.

Topics Digital TV BT Sky

Broadband speed advertising is changing - but how?

I heard that broadband speeds are changing soon - is that true? Will this affect me and my internet at home?

Topics Broadband

Is it cheaper to watch football at home or at the pub?

I often watch football at the pub - but would it actually be cheaper to watch it at home? I thought BT Sport and Sky Sports were expensive, but I've noticed it's also quite expensive to buy pints in the pub… what do you think?

Topics Digital TV Deals

What is VOXI - and should I get a plan?

What's VOXI? Should I get a plan with them? It says you have to be a certain age to sign up - is that true?

Topics Mobile phones Providers

I'm on TalkTalk Mobile - should I switch to O2?

TalkTalk just called me and said that TalkTalk mobile is shutting down. Then they offered me a deal on O2 instead. Is this legit? Should I say yes to the O2 deal?

Topics Mobile phones Talk Talk O2

How can I improve my Wi-Fi so my Steam Link works?

I got a Steam Link for Christmas, but it’s a bit juttery and keeps losing connection. I’m relying on Wi-Fi since my computer is too far away to use an ethernet cable, which I think is causing problems. What can I do?

Topics Wireless Hardware Gaming

Ask our expert: How do I boost my Wi-Fi signal?

My wireless broadband is really slow. I've reset my router and tried a few other things, but none of them have worked. How can I make my Wi-Fi faster? Thanks for your help!

Topics Wireless Speed Hardware Broadband

Ask our expert: What can I watch on my 4K TV?

My family got a new 4K-ready TV for Christmas. How do I find 4K stuff to watch on it? Are there any 4K channels or apps we can get?

Topics Digital TV Sky BT

How can I watch Clarkson and co on The Grand Tour?

I want to watch Jeremy Clarkson and the old Top Gear lads (from when it was good) on their new show. I know it’s an Amazon thing, but how much is it, and what do I have to do to get it?

Topics Digital TV

Can I get an unlimited data only plan for iPad?

I need a SIM plan with unlimited internet, so I can use my iPad on long journeys. I know Three do unlimited phone plans, so can I get one and use it in my tablet? If not, where can I get an unlimited data-only SIM plan?

Topics Mobile phones Mobile broadband Unlimited

Should I get an iPad or tablet on a contract?

Want something that’s as easy to use as a smartphone, but has a screen the size of a laptop? Sounds like you need a tablet.

Topics Deals Wireless

Are there any hidden broadband costs to look out for?

Hi broadbandchoices! The new broadband prices make more sense, and I’m glad line rental isn’t hidden any more. But are there any other hidden costs with broadband that I should look out for?

Topics Broadband Deals

What’s a VPN, and do I need one?

Someone told me that if I want to keep my web history private, I need to use a VPN. What’s a VPN, and how do I get one?

Topics Hardware Broadband Security Piracy

Why is rural broadband so crummy, and what can I do?

I just moved to a charming village in the Derbyshire countryside, and broadband here is so slow! Apparently it’s the same in most rural areas - is this true? Why is my broadband so bad?

Topics Broadband Speed Wireless

Can I get broadband without a landline?

Dear broadbandchoices, I’m looking for a new broadband connection, but I almost never use my home phone. Can I get broadband without a phone line?

Topics Broadband No phone line

Cable vs fibre optic broadband: What’s the difference?

I have a choice of broadband providers where I live, but I'm not sure which to go with. Can you please explain the difference between Virgin Media's cable and the fibre optic broadband from BT and Sky? Thanks!

Topics Broadband Fibre optic Providers Speed

Can I get BT Sport on TalkTalk TV?

I have TalkTalk TV and I want to get BT Sport. I can't see a way to add BT Sport on though. Is it actually possible to get BT Sport with TalkTalk and, if so, how do I sign up for it?

Topics Digital TV Talk Talk BT

How can I watch Sky Go on PS4 and Xbox One?

If I get Sky, can I watch it on the PlayStation? I reckon that might be a cheap way to watch TV in more than one room - but how does it actually work?

Topics Gaming Sky Digital TV

Is Vodafone offering broadband without line rental?

What about Vodafone - they’re offering fibre optic broadband without line rental, no?

Topics Broadband Vodafone Providers Deals

Which broadband has the fastest upload speeds?

Which broadband provider has the best upload speeds? I'm trying to choose a package and most providers only seem to mention download speeds!

Topics Broadband Speed

Should I get the iPhone 8, iPhone 8 Plus or iPhone X?

I just saw Apple's new iPhones. What's the difference between the iPhone 8 and the iPhone X? Is one of them better than the other? Which one should I get?

Topics Mobile phones Smartphones

What’s Android Oreo like, and when will I get it?

I heard there’s a new version of Android out - what’s it like, and when can I download it on my phone?

Topics Mobile phones Smartphones

What is the Sky VIP loyalty scheme and is it any good?

I got a thing saying that Sky has a new loyalty scheme. I think it looks pretty good, but what exactly can I get, how do I get it, and is it worth sticking with them for it?

Topics Sky Broadband Digital TV

Can I get Virgin Media in my area?

I’m thinking of getting Virgin Media broadband and TV, but apparently it isn’t available everywhere. How do I find out if I can get it for my house?

Topics Providers Virgin Media Broadband Digital TV

How can I watch the Mayweather vs McGregor fight?

I’m excited about the upcoming Mayweather vs McGregor match, but can’t find out how to watch it. So I’m asking you directly - what channel will the fight be on and how much will it cost me? It’s going to be expensive isn’t it?

Topics Digital TV Sky

How many ‘cores’ does a smartphone need?

What does it mean when smartphone companies boast about multiple ‘cores’ in a mobile phone? And do I really need eight of them?

Topics Mobile phones Smartphones Hardware

Sky Sports is changing - what are the new channels?

I read in the paper that Sky Sports will work different soon, with loads of new channels. What exactly are these new channels, how do I get them, and will I have to pay more than I do now?

Topics Broadband Sky

How do I watch Game of Thrones season 7?

How do I watch the new season of Game of Thrones? I NEED to find out what happens before the internet spoils it for me!

Topics Digital TV Sky

How do I make my router more secure?

Virgin Media told me I need to change my router password due to security concerns. Is there anything else I need to do - or can do - to make my router and Wi-Fi more secure? Any advice would be appreciated.

Topics Broadband Security

How do I watch Wimbledon 2017?

How can I watch Wimbledon on TV this year? Is it on the BBC as usual? Which channels can I watch it on, and will it be in HD - and can I watch the qualifiers too?

Topics Digital TV Apps

Can I use my Three mobile abroad?

I have a contract with Three and I’m about to go on holiday. Can I use my phone while I’m there? How much will it cost me?

Topics Mobile phones

Have roaming charges in Europe really ended?

EE just told me that I can use my phone abroad without worrying about roaming charges? Is this really true? Where can I go - are there still hidden charges to worry about? If you could clarify this, I’d really appreciate it.

Topics Broadband Mobile phones

What's the best festival phone?

I’m going to Glastonbury, but I don’t want to take my iPhone 7 - I’d be worried about it getting broken or nicked. What’s the best ‘festival phone’ to take instead?

Topics Mobile phones Smartphones

How the telephone exchange affects internet speed

BT has told me my broadband is painfully slow because I live a long way from the exchange. I can’t seem to find out where my telephone exchange is to see if that’s true. If the max speed I can get is around 0.5Mb, should I just go for a free package like Sky offers? It seems silly for me to pay for internet speeds that I can’t actually get.

Topics Broadband Speed

What is LLU Broadband?

I read that some providers have 'LLU broadband'. What does that mean? Is it better or worse than ADSL?

Topics Broadband Providers

Are torrent downloads legal in the UK?

My teenage son downloads music, movies and games using a 'torrent' program. Could he be breaking the law? I've read horror stories about parents being forced to pay huge fines for their children's copyright infringement online...

Topics Piracy Broadband Security

I'm moving outside Virgin Media's cable area - help!

I will be moving from St Ives in Cambridgeshire to Chepstow. I am currently six months into a phone and broadband contract with Virgin Media. My current contract includes 100Mb broadband, but they are unable to provide this service in Chepstow and I want to cancel my contract. Will I have to pay a cancellation fee even though they can’t provide the service I signed up to?

Topics Virgin Media Providers Switching Fibre optic Broadband

Can I get Wi-Fi on the train?

I have a five-hour train journey this week, and I’d like to keep occupied by doing some work - but can I use the internet on the train?

Topics Mobile broadband Broadband Wireless

Can I use 4G for home internet?

If you have 4G, you're probably pretty impressed with the internet you get on your mobile. 4G's faster and more widely available than ever, and sometimes, in some cases, you can get a faster connection through your smartphone than through home internet. So it would make sense to forsake your home broadband altogether and just use 4G, right?

Topics 4G Broadband Mobile broadband

Can I keep my old email address when I switch?

I’m currently with BT broadband and was given a BT email address when I signed up. However, I am now planning to switch internet provider. Would switching mean I lose my original BT email address? Or can I keep it? Any advice would be appreciated...

Topics Switching Providers Broadband

How do I contact TalkTalk?

Hello there. What’s TalkTalk’s telephone number? I’ve found several on it's website, but I’m not sure which one I should call. Thanks for your help!

Topics Talk Talk Providers Switching

How do I watch the 2017 UEFA Champions League final?

How do I watch the Champions League final at home? Do I need to sign up to Sky Sports or BT Sport?

Topics Digital TV BT

Where can I watch Twin Peaks in the UK?

I just found out that Twin Peaks is back on this month! So excited but what do I need to do to watch it? Am I going to have to pay - if so, what’s the cheapest way to get it?

Topics Digital TV Sky

Why is broadband more expensive in rural areas?

I was trying to change broadband and found that it costs [REDACTED] - loads more in my area than the rest of the country. What the [REDACTED] - how’s that [REDACTED] fair?

Topics Broadband

How do I free up storage space on my phone?

I keep getting the dreaded “your phone storage is full” message on my smartphone whenever I try and take pictures or download something new. What can I do to free up some space?

Topics Mobile phones Smartphones

BT is cutting phone bills - when will mine go down?

I heard that BT is cutting phone bills by £5 a month. Does that apply to everyone? When will my bill go down?

Topics Home phone Providers BT

I heard BT Sport isn’t free anymore. What can I do?

I just found out BT is raising its prices and going to start charging for BT Sport. I thought it was free for TV customers - what if I don’t want to pay?

Topics Broadband Switching

Ask our expert: Is the new iPhone anything special?

Is the new iPhone anything special?

Topics Mobile phones Smartphones

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