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  • Virgin Media V6 icon

    How do I upgrade to the Virgin Media TV V6 box?

    I'm thinking of upgrading to Virgin Media's V6 box. Is it worth getting, and if so how do I go about doing that? Thanks for your help! More »

  • 4K UHD TV icon

    Ask our expert: What can I watch on my 4K TV?

    My family recently got a new 4K-ready TV. How do I find 4K content to watch on it? Are there any 4K channels or apps we can get? More »

  • A row of houses

    Can I keep my phone number if I move house?

    I’m moving house and my landline provider said I can’t keep my current phone number. I am fuming. I’ve moved before and been able to take my phone number… More »

  • Wi-Fi

    BT Complete Wi-Fi - is it any good?

    I’ve heard BT are guaranteeing strong Wi-Fi signal in every room and I’d like to know how it works, and how expensive it is. More »

  • Virgin Media network map

    Can I get Virgin Media in my area?

    I’m thinking of getting Virgin Media broadband and TV, but apparently it isn’t available everywhere. How do I find out if I can get it for my house? More »

  • Ask our expert logo

    What's the cheapest way to get Sky Sports?

    I want to watch the football, but I'm on a bit of a budget - what's the cheapest way to get Sky Sports? Which provider sells it at the… More »

  • Boost internet speed icon

    Can I use 4G for home internet?

    If you have 4G, you're probably pretty impressed with the internet you get on your mobile. 4G's faster and more widely available than ever, and sometimes, in some cases,… More »

  • Ask our expert icon

    Can I keep my old email address when I switch broadband provider?

    I’m currently with BT broadband and was given a BT email address when I signed up. However, I am now planning to switch internet provider. Would switching mean I lose… More »

  • Broadband upload speed icon

    Which broadband has the fastest upload speeds?

    Which broadband provider has the best upload speeds? I'm trying to choose a package and most providers only seem to mention download speeds! More »

  • Distance from the exchange icon

    How does distance from the exchange affect broadband speed?

    BT has told me my broadband is painfully slow because I live a long way from the exchange. I can’t seem to find out where my telephone exchange is… More »

  • Virgin Media Intelligent Wi-Fi

    Virgin Media's Intelligent Wi-Fi - everything you need to know

    I understand Virgin Media recently rolled-out a feature called Intelligent Wi-Fi. What's it all about? And, more to the point, how much will it cost me? More »

  • Boost WiFi

    Ask our expert: What can I do to improve my wireless broadband?

    My wireless broadband is really slow. I've reset my router and tried a few other things, but none of them have worked. How can I make my Wi-Fi faster?… More »

  • Sky loyalty scheme icon

    What is the Sky VIP loyalty scheme and is it any good?

    What exactly is Sky’s VIP loyalty scheme? how do I get it, and is it worth sticking with them for it? More »

  • Wireless light router

    How do I make my router more secure?

    Virgin Media told me I need to change my router password due to security concerns. Is there anything else I need to do - or can do - to… More »

  • Samsung Galaxy A5 2017

    How many ‘cores’ does a smartphone need?

    What does it mean when smartphone companies boast about multiple ‘cores’ in a mobile phone? And do I really need eight of them? More »

  • Man texting from a pool holiday

    Can I use my Three mobile abroad?

    I have a contract with Three and I’m about to go on holiday. Can I use my phone while I’m there? How much will it cost me? More »

  • Contract and phone

    How do I find out when my mobile contract ends?

    Last year I signed a mobile contract with EE but can’t remember exactly when the contract started, and when it ends. How do I find out? And will I… More »

  • Ask our expert icon

    I'm moving outside Virgin Media's cable area - help!

    I will be moving from St Ives in Cambridgeshire to Chepstow. I am currently six months into a phone and broadband contract with Virgin Media. My current contract includes… More »

  • Piracy skull screen

    Are torrent downloads legal in the UK?

    My teenage son downloads music, movies and games using a 'torrent' program. Could he be breaking the law? I've read horror stories about parents being forced to pay huge… More »

  • Annoyed woman with phone

    How do I free up storage space on my phone?

    I keep getting the dreaded “your phone storage is full” message on my smartphone whenever I try and take pictures or download something new. What can I do to… More »

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