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Latest questions

Ask our expert: Is the new iPhone anything special?

Is the new iPhone anything special?

Topics Mobile phones Smartphones

Cable vs fibre optic broadband: What’s the difference?

I have a choice of broadband providers where I live, but I'm not sure which to go with. Can you please explain the difference between Virgin Media's cable and the fibre optic broadband from BT and Sky? Thanks!

Topics Broadband Fibre optic Providers Speed

Ask our expert: How do I boost my Wi-Fi signal?

Hi Dominic, My wireless broadband is really slow. I've reset my router and tried a few other things, but none of them have worked. How can I make my Wi-Fi faster? Thanks for your help!

Topics Wireless Speed Hardware

How the telephone exchange affects internet speed

BT has told me my broadband is painfully slow because I live a long way from the exchange. I can’t seem to find out where my telephone exchange is to see if that’s true. If the max speed I can get is around 0.5Mb, should I just go for a free package like Sky offers? It seems silly for me to pay for internet speeds that I can’t actually get.

Topics Broadband Speed

Should I get an iPad or tablet on a contract?

Want something that’s as easy to use as a smartphone, but has a screen the size of a laptop? You should consider getting a tablet.

Topics Deals Wireless

How does fibre optic broadband work?

I’m trying to find out more about switching broadband but I don’t understand all the jargon. How does fibre optic broadband work? And which is better - fibre-to-the-cabinet (FTTC) or fibre-to-the-home (FTTH)?

Topics Broadband Fibre optic

What is LLU Broadband?

I read that some providers have 'LLU broadband'. What does that mean? Is it better or worse than ADSL?

Topics Broadband Providers

Is it legal to download torrents?

My teenage son downloads music, movies and games using a 'torrent' program. Could he be breaking the law? I've read horror stories about parents being forced to pay huge fines for their children's copyright infringement online...

Topics Piracy Broadband Security

I'm moving outside Virgin Media's cable area - help!

I will be moving from St Ives in Cambridgeshire to Chepstow. I am currently six months into a phone and broadband contract with Virgin Media. My current contract includes 100Mb broadband, but they are unable to provide this service in Chepstow and I want to cancel my contract. Will I have to pay a cancellation fee even though they can’t provide the service I signed up to?

Topics Virgin Media Providers Switching Fibre optic Broadband

Can I use 4G for home internet?

If you have 4G, you're probably pretty impressed with the internet you get on your mobile. 4G's faster and more widely available than ever, and sometimes, in some cases, you can get a faster connection through your smartphone than through home internet. So it would make sense to forsake your home broadband altogether and just use 4G, right?

Topics 4G Broadband Mobile broadband

Can I keep my old email address when I switch?

I’m currently with BT broadband and was given a BT email address when I signed up. However, I am now planning to switch internet provider. Would switching mean I lose my original BT email address? Or can I keep it? Any advice would be appreciated...

Topics Switching Providers Broadband

Can I get broadband without a landline?

Dear broadbandchoices, I’m looking for a new broadband connection, but I almost never use my home phone. Can I get broadband without a phone line?

Topics Broadband No phone line

Can I use my Three mobile abroad?

I have a contract with Three and I’m about to go on holiday. Can I use my phone while I’m there? How much will it cost me?

Topics Mobile phones

How do I contact TalkTalk?

Hello there. What’s TalkTalk’s telephone number? I’ve found several on it's website, but I’m not sure which one I should call. Thanks for your help!

Topics Talk Talk Providers Switching

Can I get a broadband-only package?

Dear Dominic, I’m on the lookout for a new broadband package, but I don’t want phone or TV as I won’t use them, so it’d be a waste of money. What are my options?

Topics No phone line Mobile broadband

Broadband in Wales - when can I get fibre?

I read on your site that there’s a big project underway to make fibre optic broadband available across Wales. I’ve been struggling with a painfully slow connection for many years now, so I’m excited about the possibility of an upgrade. When will I be able to get better broadband?

Topics Fibre optic Speed BT

What broadband can I get in Hull?

Hi Dominic, My wife and I are planning to move house and we're looking at properties in Hull and Beverley. At the moment we're with BT for our broadband, but over the river it's apparently not an option. I've spoken to a few people about it but no one seems to know why the broadband is different in Hull. Can you please explain the situation (and run through the options if there are any)?

Topics Broadband

What is contention ratio?

Dear Dominic, What is contention ratio?

Topics Broadband

TalkTalk vs Plusnet Broadband

Dear Dominic, I’m looking for a cheap home phone and broadband bundle, but can't decide between TalkTalk and Plusnet. Can you help?

Topics Deals Broadband Talk Talk Plusnet

Broadband line installation

Dear Dominic, I have recently moved into a new property and want to get broadband installed. However, my new house doesn’t have a phone line. What are my broadband options?

Topics Broadband