Sky fibre optic broadband: Everything you need to know
The internet provides a dizzying array of awesome things to do. You can catch up on TV you missed or watch great movies almost instantly. You have access to all the music you could want to listen to. You can download games and play them with people the other side of the world. And that’s just the tip of the iceberg.
But all these things have one thing in common: they demand fast download speeds and lots of data. Enter fibre optic broadband. Sky Fibre offers great speeds and truly unlimited downloads. It’s a great choice if you use the internet intensively, live in a large household or simply want the best experience online. Plus it can greatly enhance Sky TV too, giving you access to catch-up TV, tons of shows on demand and more.
In this guide, we’ll take a look at the fibre packages you can get from Sky, how you get them, and what’s both good and bad about them.
Can I get Sky Fibre?
Fibre optic coverage is less widespread than standard broadband, which means not everyone is able to get Sky fibre. There's an easy way to find out if you can though - simply take a look at the options in your area with our postcode checker.
What Sky Fibre packages can I get?
Sky gives you a choice between three fibre optic broadband packages:
- Sky Fibre - gives you average speeds of 36Mb with a 25GB monthly usage limit.
- Sky Fibre Unlimited - gives you average speeds of 36Mb and truly unlimited downloads.
- Sky Fibre Max - average speeds of 63Mb and truly unlimited downloads.
All Sky Fibre packages come with a Sky Talk home phone package. You can pick between its most basic PAYG line rental, or upgrade to Sky Talk Evenings and Weekends, which gives you inclusive landline calls during... well, evenings and weekends obviously. Alternatively, for a little more cheddar, you can get Talk Anytime, which gives you free calls to landlines at… well, any time, or Talk International, which gives you free calls to 50 countries.
…Sky’s pretty straightforward when it comes to naming things.
All Sky Fibre packages come with a Sky Hub router, Sky Broadband Shield parental controls software, free email addresses, and access to Sky Wi-Fi hotspots.
You can also get Sky Fibre with Sky TV. Sky’s got one of the most expansive TV services out there, with exclusive channels, tons of catch-up and on-demand movies and shows - read our guide to Sky TV for more on that.
Or read more about broadband in our guide to Sky broadband.
What’s good about Sky Fibre?
- Much faster than standard broadband
- More reliable too
- Sky Fibre Unlimited and Sky Fibre Max are truly unlimited - you’re free to download as much as you like and Sky will never slow down your connection
- A great choice if you live in a large household, where lots of people use the internet and there are loads of gadgets connected at the same time
- Perfect for streaming movies and TV in high definition
- Download whole albums in seconds
- Great for gamers - games and updates download quickly, lag reduced when playing online
- Enhances Sky TV with access to catch-up, on-demand TV box sets and more
- Sky Hub smart router included as standard - easy to set up, with no need for an engineer
What’s bad about Sky Fibre?
- Not available everywhere
- More expensive than fibre optic broadband from some other providers, such as TalkTalk or Plusnet
- Less choice than some other providers
- Not the fastest fibre optic broadband available
How does it compare?
Sky Fibre’s closest rival is BT Superfast Fibre (formerly known as BT Infinity). Although the download and upload speeds from both providers are pretty much the same, BT Infinity boasts wider availability. And, just to drill in the fact that you can get it anywhere, BT also has a lot more public Wi-Fi hotspots. Sky Fibre, however, is generally a bit cheaper - and with the vast range of channels you can get with Sky TV, you’re looking at some better bundling options too. Take a look at our BT Superfast Fibre vs Sky Fibre review for the details.
Virgin Media’s fibre optic broadband is far speedier than Sky’s - we’re talking average download speeds of 362Mb here. It’s also got the advantage of not requiring an active phone line, and offering some slightly cheaper prices as a result. But Virgin Media does manage web traffic, so you may not get top speeds at peak times. And again, Sky’s bundling options feature a bit more TV.
TalkTalk and Plusnet both have similar broadband speeds on offer, and at far lower prices, making them great choices if you’re on a budget. Their bundling options, however, pale in comparison to Sky, with much poorer selections of telly and fewer packages to choose from.
Sky customer reviews
Sky performed well in the last broadbandchoices Customer Satisfaction Awards, getting an overall score of 4/5. Essentially that means most Sky customers are happy with the service they get, giving Sky the thumbs up for quality and reliability, clarity of billing, value for money and the quality of its router.
However, many were apathetic about the speed of their service and not enthused about the additional customer benefits.
Get a full rundown of the results on our reviews page.
What else does Sky do?
Check out our guides to Sky's other services: