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BT deals

Why choose BT?

  • Add BT Sport from £6 p/m - watch every game of the UEFA Champions League!
  • Free access to over 5 million UK wi-fi hotspots
  • Get superfast speeds with the BT Smart Hub
  • Get up to 200GB Cloud storage - secure storage for important files

BT:Broadband + Calls

£24.99 p/m for 18 months
£19.99 setup costs, 18 month contract

£30 BT Prepaid Mastercard® (offer ends 01/11/18)
  • £30 BT Reward Card
  • Access to over 5 million UK wi-fi hotspots
  • Offer ends 1st November

BT explained: is the biggest provider the best?

BT ( is the provider that does it all. Standard broadband? Check. Superfast fibre? Check. Subscription TV and exclusive live sports, including Premier League and Champions League matches? Check and check. Available almost everywhere? Big check. It’s no surprise then that it’s the biggest broadband provider in the UK.

Of course, that doesn’t necessarily mean it’s the best for you. In this guide, we’ll look at what you can get from BT, what we think are its strengths and weaknesses, and what BT’s own customers think of the provider.

Ordered a BT package through us and want to claim vouchers? Click here to claim John Lewis vouchers, or go here for more info on claiming cashback, reward cards, or other vouchers.

What does BT do?

BT Broadband

When it comes to broadband, BT is all things to all people. It has one of the broadest selections of broadband packages around, offering everything from affordable packages with 25GB usage limits - a good choice for light users who only want email and browse the web - to truly unlimited packages that let you download as much as you like - great for people who stream a lot of TV and movies online. You get online storage and use of public Wi-Fi hotspots thrown in for no extra cost too.

Click here for more on BT Broadband

BT Superfast fibre optic broadband

Fibre’s a big step up from standard broadband, offering faster download and upload speeds, and more reliability. It’s a sensible choice for families and shared houses, or just people who use the web extensively for watching movies and TV, downloading music, gaming, video calls and more.

BT fibre optic broadband Superfast Fibre packages (formerly known as BT Infinity) give you different speed options. Packages offer average speeds of 36Mb,50Mb and 67Mb - and they all come with unlimited downloads. Typical contracts are 12 months long, though some deals may be 18 months.

Click here for more on BT fibre optic broadband

BT Ultrafast broadband

If you need a little extra oomph, BT also offers two ultrafast broadband packages. BT Ultrafast Fibre 1 gives you average speeds of 145Mb, while Ultrafast Fibre 2 offers average speeds of 300Mb.

Both packages include unlimited downloads, and a 100Mb speed guarantee - if your broadband speeds dip below that threshold, BT will give you £20.

They're impressively speedy packages, but there is a downside. Not every area is able to get them yet, even if standard BT Superfast Fibre is available. Head over to a postcode checker to see if you can get one in your home.

Can I get BT Ultrafast broadband?


BT TV is based around YouView, which lets you pause, rewind and record Freeview channels, and access lots of on-demand TV. It’s all very nicely integrated - for example, if you miss an episode of your favourite show, you can simply scroll back to it in the interactive guide and start watching it on the relevant catch-up service. BT Sport is included, naturally, and you can also add extra channels like Sky Sports. You can even get Netflix if you want.

You have three basic options. Starter gives you a YouView box with no recording function - though you can still pause and rewind.

Entertainment comes with a YouView+ box, and more than 80 channels, including premium channels like Fox, MTV, the Discovery Channel, and Comedy Central.

Finally, the Max package includes all the channels of the Entertainment option, but also includes more HD and kids' channels. It comes with a 1TB Ultra HD YouView box, which supports BT Sport Ultra HD. A noticeable improvement on standard high-definition, Ultra HD offers exceptional image sharpness, but you will need an Ultra HD television to watch it. And it's the only way to get BT Sport totally free.

BT TV is only available with BT broadband. It’s cheaper than Sky and Virgin Media TV, although it has fewer channels and features. Check out our complete guide to BT TV channels for the full lowdown.

Click here for more about BT TV

BT Phone

Most BT broadband packages come with a call plan - which you can also get standalone without any broadband at all. The cheapest option is Unlimited Weekend Calls, which let you call UK landlines for free on Saturdays and Sundays. You can also choose Unlimited Evening & Weekend Calls - inclusive landline calls on weekends and between 7pm and 7am on weekdays - or Unlimited Anytime Calls - inclusive landline calls… erm, anytime.

Click here for more about BT Phone

BT Mobile

In 2015, BT bought EE for a massive £12.5 billion. It uses the network to offer both sim-only and pay monthly contract plans.

There are four different sim-only plans, which give you a choice between 500MB, 2GB, 6GB or 20GB of data per month, as well as unlimited texts, and inclusive minutes to landlines and mobiles.

If you want a handset, you can choose between a limited range that includes big boys like the iPhone 7 and the Samsung Galaxy S7, as well as lower cost phones for those on a smaller budget. It's not the biggest list of devices you'll see, but they're all quality phones.

All BT Mobile plans are 4G - which means you get mobile internet up to five times faster than you get with 3G plans - and lots of extras, including the BT Sport app, free BT Wi-Fi hotspot access, and more. Plus if you have BT broadband, you get a £5 discount on your monthly mobile phone bill.

Click here for more about BT Mobile

BT Business

Whether you’re setting up your own business or a home office, BT Business might be a better choice than home broadband. BT Business packages are primarily aimed at small and medium-sized businesses, and range from 10GB usage limits - suitable for sole traders - to superfast unlimited options - good for an office. You can also get leased lines, statics IP addresses and more.

Click here for more about BT Business

BT existing customer deals

BT likes to look after its customers by offering exclusive deals just for BT households. These will let you add extra stuff to your existing package for free or at a much lower cost - perfect if you want to see how BT’s other services work for you. By grabbing more things from the same provider, you’ll get easier monthly bills that often cost less.

See BT existing customer deals

What’s good about BT?

  • Widest availability of all UK providers
  • Has arguably the broadest choice of packages - there’s an option to suit most types of user
  • Truly unlimited packages with no fair usage policies or traffic management - perfect for heavy users or anyone who wants peace of mind they can use the web as much as they like
  • BT fibre optic broadband is great for families and shared houses where lots of people use the internet at the same time
  • Online storage and BT router included with all packages
  • More affordable TV than Sky or Virgin Media
  • Lots of extras for TV, including more channels and on-demand box sets and movies
  • Full BT Sport suite, including Champions League coverage free with some TV packages
  • The Champions League is exclusive to BT Sport
  • Sky Sports Main Event and Extra available with TV packages
  • Affordable and simple to understand mobile phone plans
  • High-quality phones available on pay monthly contracts
  • Widest 4G network coverage in the UK
  • Discounts on mobile phone plans for existing BT customers
  • Mobile plans come with lots of extras, including the BT Sport app

What’s bad about BT?

  • BT fibre optic broadband isn’t available everywhere - use our postcode checker to see if you can get it in
  • Broadband typically more expensive than other providers
  • Not the cheapest broadband or line rental in the UK
  • BT TV has fewer channels and features than Sky or Virgin Media
  • Champions League not included with BT broadband-only packages - requires an extra monthly subscription
  • While BT fibre is plenty nippy, it isn’t the fastest broadband available in the UK
  • Limited choice of handsets on pay monthly mobile plans
  • 4G not available everywhere in the UK
  • No pay as you go mobile plans

Click here to compare the latest BT deals

BT reviews

In our last Customer Satisfaction Awards, BT customers were largely positive about the provider. They rated BT highly for quality and reliability, activation speed and commended the BT Home Hub router. However, they were more critical when it came to value for money and the speed of its broadband.

See our complete BT review for more.

Providers like BT

Want to compare your options? Have a look at our guides to other broadband and TV services as well:

Frequently Asked Questions

  1. Can I get broadband without a phone line?
    Cable giant Virgin Media is the only major UK provider to offer broadband without a telephone line. Its fibre optic network is completely separate from the copper phone wire network that ordinarily connects you to the web. Aside from this, the only alternative is to use mobile broadband instead - then you have no requirement for a landline. But, if your internet use is anything other than particularly light, this might just prove to be too slow or too restrictive to need your needs.

    See broadband-only deals here
  2. How do I switch broadband provider?

    The process of changing your broadband provider is actually pretty straightforward. First, you put your postcode into our impartial comparison tool. We’ll display the broadband, phone and TV deals available where you live, and then you can use our search filters to narrow down the options and find the perfect package for your household. Finally, you sign up with your new provider online. They’ll contact your existing provider and take care of everything else for you (unless you're switching to or from Virgin Media).

    The actual switch should be virtually seamless, and in the vast majority of cases it is. Your new broadband provider will send you all the stuff you need to get set up, like a new wireless router and/or TV set-top box.

    For more info, see our guide: How to switch broadband

  3. Can I keep my email address if I change provider?
    This depends entirely on who your current provider is. If your email address is from BT, Sky, TalkTalk, Virgin Media, or Plusnet, you'll still have access to your emails at least temporarily - but we'd suggest changing over to a free service like Gmail or Outlook so you don't need to worry about losing all your emails just for switching broadband. See our guide for more info.
  4. How do I get fibre broadband?

    Exactly the same way you'd get regular broadband. Put your postcode into our comparison tool to see what’s available where you live:

    Fibre optic broadband

    You’ll need an active phone line for the majority of fibre services, such as BT Infinity, as they’re delivered through that.

    The main exception is Virgin Media, which doesn't require a phone line because it uses a separate network. Once you've found a package that ticks all the boxes, click through to the provider’s website and sign up. Then it won’t be long before you’re all set up.

  5. Can I keep my phone number if I switch provider?

    Yes, you can normally keep your existing number if you switch from one provider to another. However if you're a cable customer or need a new line, you may need to get a new one.

    For everything you need to know, see our guide: Can I keep my phone number?

  6. How do I get BT Sport?
    BT Sport is available to add on to any BT TV package, and is completely free of charge with its top-end package.

    The full BT Sport suite is available for a monthly subscription with Sky TV or Virgin Media TV.

    For more information and deals, see our full guide to BT Sport.