BT Complete Wi-Fi - is it any good?


I’ve heard BT are guaranteeing strong Wi-Fi signal in every room and I’d like to know how it works, and how expensive it is.

Pete, Via Email

There’s nothing more frustrating than a patchy Wi-Fi connection.

Indeed, if you run a business from home, stream movies or play games online, a strong signal is especially important. But for those who live in a large home or a cottage with dense walls, the chances of a sturdy connection, in every room of the house, are pretty low.

Luckily, BT has created Complete Wi-Fi which, according to the network giant, will put an end to shoddy Wi-Fi spots once and for all. But is this just more bluster from a big network?

Let’s take a look…

What does BT Complete Wi-Fi do?

Put simply, BT Complete Wi-Fi increases the strength of your broadband using Wi-Fi ‘discs.’ And we have to say, it’s an impressive bit of kit - compact, reliable and, according to BT, guarantees flawless Wi-Fi in every room of your home.

In fact, if you live in a four-bedroom house, BT say you could potentially see increased speeds of up to 25% - and that’s thanks to just one disc.

Here’s the best part, though: BT is so confident in its assertion, if you don’t get a seamless connection throughout your home, for any reason, it’ll send you two more discs, free of charge. And if that doesn’t work, it’ll give you £20 cashback - Hurrah!

Who is it for and how can I get it?

As we say, it’s for anyone who has to put up with patchy Wi-Fi spots at home. And, right now, it’s only available to BT Fibre and BT Plus customers.

Before you rush out and get BT fibre, though, we recommend contacting your current provider to see if there is a solution to your poor connection first, as you may have a faulty router with an out-of-date driver.

To find more ways to improve your Wi-Fi signal, check out our handy guide.

All that said, if you’re a BT Plus or BT Fibre customer who lives in a large house, cottage or older terraced house, BT Complete Wi-Fi could well be for you.

How does BT Complete Wi-Fi work?

Put simply, it works by using a combination of Wi-Fi discs and BT’s Smart Hub 2 to create one complete ‘mesh’ network throughout your home.

BT Complete WiFi house

As you can see, the discs connect to the hub with the strongest signal, increasing the signal from the hub as you go about the house, and significantly reducing the chance of hitting a patchy spot.

All of this, according to BT, will generate a faster connection and even allow you to stream HD content in every room.

Brilliantly, because the network will be treated as one single unit, you won’t need loads of different passwords to connect to it, either.

To figure out where to position the disc for the best signal, you’ll need the ‘My BT’ app. Once you’ve downloaded it, you can check your Wi-Fi signal in every room and also see if other devices are connected, too.

How much is BT Complete Wi-Fi?

The price depends on whether you’re a BT Plus, or BT Fibre customer; for Plus customers, it’ll be a little cheaper, but BT Fibre customers will have to pay full-whack.

Over all, though, the price isn’t too bad either way.

That said, because most BT Plus contracts last 18-months, the total price can work out to be fairly expensive, over all. To that end, we recommend going over your current bill and adding up the total cost for the year.


If you like the sound of BT Complete or would like more information, click on the link below to be taken to their dedicated page.

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