BT Infinity Broadband

Why choose BT Infinity?

  • Includes online BT Sport channels for free
  • Up to 5x faster than the UK average
  • Do more online without slowing down
  • Free Wi-Fi from over 5 million UK hotspots

BT: Unlimited BT Infinity 1 + Calls

£31.99 p/m for 12 months
£59.99 setup costs, 12 month contract

£150 BT Reward Card - see BT's website for further details
  • Get a £150 BT Reward Card!
  • 100GB Cloud Storage!
  • Ends 24th August

To Infinity and beyond!

Whatever you do online, from simple web surfing to streaming video, fibre optic broadband can make it as fast and smooth as a greased up cheetah.

BT Infinity is no exception, offering better speeds and more reliability than standard BT broadband. That makes it perfect for families and shared houses full of people who are online at the same time, and ideal for streaming video, playing games online, downloading music and more.

Read on, and we’ll take you through the ins and outs of BT Infinity, including what you can get, how to find out if you can get it, and what’s good and bad about it.

What fibre optic broadband packages can I get from BT?

BT Infinity packages range from a simple, low-cost option with set monthly usage - perfect for individuals - to faster, unlimited options.

Every package comes with the BT Smart Hub router, which has been specifically designed for use with fibre optic broadband. It’s a smart router, which means it automatically scans for Wi-Fi interference and compensates accordingly.

If you want TV too, you can get any of the following packages with BT TV. BT TV comes with a YouView box, which lets you pause, rewind and record Freeview TV, as well as access a big library of catch-up TV and on-demand movies and shows.

Here’s what you can get:

  • BT Infinity 1 - download speeds of up to 52Mb, 25GB of usage a month, 5GB of online storage, and smartphone app. Good for individuals and light users.
  • Unlimited BT Infinity 1 - download speeds of up to 52Mb, unlimited usage with no traffic management, security software, and 100GB BT Cloud storage. Good for families, gamers and people who stream a lot of music, movies and TV.
  • Unlimited BT Infinity 2 - download speeds of up to 76Mb, totally unlimited usage, 500GB of online storage and security software. Perfect for large families and shared houses with lots of web-connected gadgets. Even better for online movies, TV, music and games.

Can I get BT Infinity?

About 90% of homes and the businesses in the UK can now get BT Infinity, so there’s a decent chance you can get it. Having said that, it still leaves big parts of the country are sans fibre - a disappointing state of affairs if you live in one of those areas.

The government has stumped up a big wad of cash to address this - the BDUK (Broadband Delivery UK) project is hard at work getting as much of the country connected as possible. BT’s heavily involved, as you’d expect, so if you can’t get BT Infinity now, there’s a good chance you’ll get it in the not-too-distant future.

To see if BT Infinity is available in your area, use our postcode checker.

What’s good about BT Infinity?

  • Much faster than standard broadband
  • More reliable than standard broadband too
  • Perfect for families and shared houses - extra speed means more people can be online at the same time
  • Stream movies and TV shows smoothly and in high-definition
  • Download music, films and TV shows in seconds
  • Perfect for gamers - smoother multiplayer gaming with less lag, download games and updates quickly
  • Truly unlimited usage on some packages - BT won’t slow your speeds, even at peak times
  • Enhances BT TV, providing fast and reliable access to web-based channels, on-demand movies and shows and catch-up TV
  • Includes BT Smart Hub router, which automatically scans for interference to the Wi-Fi signal and adjusts itself to compensate
  • Special offers often available that can reduce the monthly cost - compare BT deals to find them

What’s bad about BT Infinity?

  • More expensive than standard broadband
  • Not available everywhere
  • Not the fastest widely-available fibre optic broadband in the UK - that accolade goes to Virgin Media
  • BT TV has fewer channels than some of BT’s rivals
  • Only 25GB download allowance a month on cheaper packages - not suitable for anyone who watches a lot of video online, regularly downloads large files and so on

How does it compare?

BT Infinity’s closest rival is Sky Fibre, with both providers offering similar download and upload speeds as well as similar tech on their wireless routers. A key difference is that BT’s a little more widely available - and it has around 250 times as many public Wi-Fi hotspots as Sky too. Sky has the upper hand, however, when it comes to bundling options: its range of TV channels blows BT out of the water, for a start. Check out our BT Infinity vs Sky Fibre review for the full lowdown.

Virgin Media has an advantage over BT (and most other providers out there) in terms of its download speeds - its fastest package is up to 200Mb - and it doesn’t require line rental. Virgin Media does, however, manage web traffic, so you might not see that 200Mb at peak times.

TalkTalk fibre offers similar speeds to BT Infinity. It also has a more flexible TV package, with loads of extra channels available as ‘boosts’. That said, it has nowhere near the same number of options when it comes to packages, favouring simplicity over choice.

Plusnet has far more affordable packages, for broadband and even line rental, and with similar download speeds. Neither are as widely available though, and have less variety in their bundling options - not to mention some pretty scant TV.

Customer reviews

For the most part, BT Infinity performed well in our Customer Satisfaction Awards. Customers gave it the thumbs up for quality and reliability, and were positive about the router, activation speed, security and clarity of billing.

They were less enthused about the value for money and speed of BT Infinity.

Frequently Asked Questions

  1. How fast is BT Infinity?
    BT Infinity packages offer download speeds of up to either 52Mb or 76Mb, which is over five times faster than the UK average. However, the advertised speeds are based on what the top 10% of the people with that package get and there’s no guarantee you’ll get that that speed as a lot of things can affect it. BT will give you an estimate of the maximum speeds you’ll get when you start your order.
  2. Can I get BT Infinity?
    It’s now available to over 80% of the UK, so there’s a good chance you can. The easiest way to find out is simply to stick your postcode into our fibre broadband comparison calculator. If you can’t get it yet, you could soon, as it's rolling out to the majority of the country.
  3. What BT Infinity package should I get?
    The simplest way to work it out is to ask yourself what you want to use it for, how many people will be using it, whether you want BT TV too and what you can afford. Then chuck your postcode into our comparison calculator, refine the results by usage, speed, channels and price, and Bob’s your uncle.
  4. Can I keep my email address if I switch to BT Infinity?
    Different providers have different policies on what happens to your provider-based email address when you switch. Sky, Virgin Media, TalkTalk, and Plusnet all let you keep your emails - though look out because there may be a fee or a time limit. Other kinds of email addresses, such as those from Gmail or Outlook, won't be affected at all by a switch.
  5. Do I get BT Sport with BT Infinity?
    Yes, you get all the BT Sport channels free online and on your mobile through the BT Sport app with all BT Infinity packages.