BT Infinity Broadband

Why choose BT Infinity?

  • Add BT Sports channels from £3.50 p/m - watch every game of the UEFA Champions League
  • Up to 5x faster than the UK average
  • Do more online without slowing down
  • Free Wi-Fi from over 5 million UK hotspots

BT: Unlimited BT Infinity 1 + Calls

£35.99 p/m for 18 months
Free setup costs, 18 month contract

£120 BT Reward Card - see BT's website for further details
  • Get a £120 BT Reward Card!
  • Unlimited downloads
  • Ends 26th April

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Offer ends 08/02/2018

To Infinity and beyond!

Whatever you do online, from simple web surfing to streaming video, fibre optic broadband can make it as fast and smooth as a greased up cheetah.

BT Infinity is no exception, offering better speeds and more reliability than standard BT broadband. That makes it perfect for families and shared houses full of people who are online at the same time, and ideal for streaming video, playing games online, downloading music and more.

Read on, and we’ll take you through the ins and outs of BT Infinity, including what you can get, how to find out if you can get it, and what’s good and bad about it.

What fibre optic broadband packages can I get from BT?

BT Infinity packages range from a simple, low-cost option with set monthly usage - perfect for individuals - to faster, unlimited options.

Every package comes with the BT Smart Hub router, which has been specifically designed for use with fibre optic broadband. It’s a smart router, which means it automatically scans for Wi-Fi interference and compensates accordingly.

If you want TV too, you can get any of the following packages with BT TV. BT TV comes with a YouView box, which lets you pause, rewind and record Freeview TV, as well as access a big library of catch-up TV and on-demand movies and shows.

Here’s what you can get:

  • BT Infinity 1 - download speeds of up to 52Mb, 25GB of usage a month, 5GB of online storage, and smartphone app. Good for individuals and light users.
  • Unlimited BT Infinity 1 - download speeds of up to 52Mb, unlimited usage with no traffic management, security software, and 100GB BT Cloud storage. Good for families, gamers and people who stream a lot of music, movies and TV.
  • Unlimited BT Infinity 2 - download speeds of up to 76Mb, totally unlimited usage, 500GB of online storage and security software. Perfect for large families and shared houses with lots of web-connected gadgets. Even better for online movies, TV, music and games.

Can I get BT Infinity?

About 90% of homes and the businesses in the UK can now get BT Infinity, so there’s a decent chance you can get it. Having said that, it still leaves big parts of the country are sans fibre - a disappointing state of affairs if you live in one of those areas.

The government has stumped up a big wad of cash to address this - the BDUK (Broadband Delivery UK) project is hard at work getting as much of the country connected as possible. BT’s heavily involved, as you’d expect, so if you can’t get BT Infinity now, there’s a good chance you’ll get it in the not-too-distant future.

To see if BT Infinity is available in your area, use our postcode checker.

BT Ultrafast broadband

Available in a few areas, BT Ultrafast broadband delivers truly impressive speeds. Two packages are available - one has download speeds of up to 152Mb, the the other goes up to a blistering 314Mb. They also have a 100Mb speed guarantee - if your performance drops below that level, BT will give you some cash.

Compare ultrafast broadband deals

What’s good about BT Infinity?

  • Much faster than standard broadband
  • More reliable than standard broadband too
  • Perfect for families and shared houses - extra speed means more people can be online at the same time
  • Stream movies and TV shows smoothly and in high-definition
  • Download music, films and TV shows in seconds
  • Perfect for gamers - smoother multiplayer gaming with less lag, download games and updates quickly
  • Truly unlimited usage on some packages - BT won’t slow your speeds, even at peak times
  • Enhances BT TV, providing fast and reliable access to web-based channels, on-demand movies and shows and catch-up TV
  • Includes BT Smart Hub router, which automatically scans for interference to the Wi-Fi signal and adjusts itself to compensate
  • Special offers often available that can reduce the monthly cost - compare BT deals to find them

What’s bad about BT Infinity?

  • More expensive than standard broadband
  • Not available everywhere
  • Not the fastest widely-available fibre optic broadband in the UK - that accolade goes to Virgin Media
  • BT TV has fewer channels than some of BT’s rivals
  • Only 25GB download allowance a month on cheaper packages - not suitable for anyone who watches a lot of video online, regularly downloads large files and so on

How does it compare?

BT Infinity’s closest rival is Sky Fibre, with both providers offering similar download and upload speeds as well as similar tech on their wireless routers. A key difference is that BT’s a little more widely available - and it has around 250 times as many public Wi-Fi hotspots as Sky too. Sky has the upper hand, however, when it comes to bundling options: its range of TV channels blows BT out of the water, for a start. Check out our BT Infinity vs Sky Fibre review for the full lowdown.

Virgin Media has an advantage over BT (and most other providers out there) in terms of its download speeds - its fastest package is up to 300Mb - and it doesn’t require line rental. Virgin Media does, however, manage web traffic, so you might not see full speeds at peak times. Read more: BT vs Virgin Media broadband

TalkTalk fibre offers similar speeds to BT Infinity. It also has a more flexible TV package, with loads of extra channels available as ‘boosts’. That said, it has nowhere near the same number of options when it comes to packages, favouring simplicity over choice. Read more: BT vs TalkTalk broadband

Plusnet has far more affordable packages, for broadband and even line rental, and with similar download speeds. Neither are as widely available though, and have less variety in their bundling options - not to mention some pretty scant TV. Read more: Plusnet vs BT broadband

BT Infinity review

We've taken a close look at BT Infinity - and how it compares to its rivals. You can read also our full critical view in our BT review.

What else can I get from BT?

Read more about what BT has to offer:

Frequently Asked Questions

  1. Can I get broadband without a phone line?
    Cable giant Virgin Media is the only major UK provider to offer broadband without a telephone line. Its fibre optic network is completely separate from the copper phone wire network that ordinarily connects you to the web. Aside from this, the only alternative is to use mobile broadband instead - then you have no requirement for a landline. But, if your internet use is anything other than particularly light, this might just prove to be too slow or too restrictive to need your needs.

    See broadband-only deals here
  2. How do I switch broadband provider?

    The process of changing your broadband provider is actually pretty straightforward. First, you put your postcode into our impartial comparison tool. We’ll display the broadband, phone and TV deals available where you live, and then you can use our search filters to narrow down the options and find the perfect package for your household. Finally, you sign up with your new provider online. They’ll contact your existing provider and take care of everything else for you (unless you're switching to or from Virgin Media).

    The actual switch should be virtually seamless, and in the vast majority of cases it is. Your new broadband provider will send you all the stuff you need to get set up, like a new wireless router and/or TV set-top box.

    For more info, see our guide: How to switch broadband

  3. Why can’t I get fibre optic broadband?
    Superfast fibre optic broadband is slowly making its way across the UK as part of a nationwide roll-out part sponsored by the government. Currently, around 90% of the country has access. You can use our postcode checker to see whether fibre optic broadband’s reached your area yet. That's the most likely reason why it's not available to you, but it could also be due to living in a rural area, in an awkwardly-placed property, or just too far away from a street cabinet.
  4. Can I keep my email address if I change provider?
    This depends entirely on who your current provider is. If your email address is from BT, Sky, TalkTalk, Virgin Media, or Plusnet, you'll still have access to your emails at least temporarily - but we'd suggest changing over to a free service like Gmail or Outlook so you don't need to worry about losing all your emails just for switching broadband. See our guide for more info.
  5. How long does it take to switch to fibre?
    It varies between providers, but usually within a couple of weeks from when you place the order. It can be much quicker, or it can be slightly longer, depending on whether you need an engineer to visit you. Your new provider will give you a more accurate idea of how long the switching process will take.
  6. Can I keep my phone number if I switch provider?

    Yes, you can normally keep your existing number if you switch from one provider to another. However if you're a cable customer or need a new line, you may need to get a new one.

    For everything you need to know, see our guide: Can I keep my phone number?

Get a £10 Amazon.co.uk Gift Card**

Register when you buy any broadband package! You have been randomly selected to see this offer. Restrictions apply.

Offer ends 08/02/2018