To Infinity and beyond!
Whatever you do online, from simple web surfing to streaming video, fibre optic broadband can make it as fast and smooth as a greased up cheetah.
BT Infinity is no exception, offering better speeds and more reliability than standard BT broadband. That makes it perfect for families and shared houses full of people who are online at the same time, and ideal for streaming video, playing games online, downloading music and more.
Read on, and we’ll take you through the ins and outs of BT Infinity, including what you can get, how to find out if you can get it, and what’s good and bad about it.
What fibre optic broadband packages can I get from BT?
BT Infinity packages range from a simple, low-cost option with set monthly usage - perfect for individuals - to faster, unlimited options.
Every package comes with the BT Home Hub 5 router, which has been specifically designed for use with fibre optic broadband. It’s a smart router, which means it automatically scans for Wi-Fi interference and compensates accordingly.
If you want TV too, you can get any of the following packages with BT TV. BT TV comes with a YouView box, which lets you pause, rewind and record Freeview TV, as well as access a big library of catch-up TV and on-demand movies and shows.
Here’s what you can get:
- BT Infinity 1 - download speeds of up to 52Mb, 25GB of usage a month, 5GB of online storage, free BT Sport via online, and smartphone app. Good for individuals and light users. (18 month contract)
- Unlimited BT Infinity 1 + Weekend Calls - download speeds of up to 52Mb, unlimited usage with no traffic management and BT NetProtect Plus security software. Also, free BT Sport - watch online and via smartphone app - and 100GB BT Cloud storage. Good for families, gamers and people who stream a lot of music, movies and TV. (18 month contract)
- Unlimited BT Infinity 2 + Weekend Calls - download speeds of up to 76Mb, totally unlimited usage, 500GB of online storage and BT NetProtect Plus security software. BT Sport included - watch online and via smartphone app. Perfect for large families and shared houses with lots of web-connected gadgets. Even better for online movies, TV, music and games. (18 month contract)
- BT Infinity + Weekend calls - download speeds of up to 52Mb, 25GB monthly usage, 5GB online storage, free BT Sport - watch online via PC and smartphone app. (12 month contract)
Can I get BT Infinity?
More than three-quarters of homes and the businesses in the UK can now get BT Infinity, so there’s a decent chance you can get it. Having said that, it still leaves big parts of the country are sans fibre - a disappointing state of affairs if you live in one of those areas.
The government has stumped up a big wad of cash to address this - it’s hoping to get fibre optic broadband to 95% of the population by 2017. BT’s heavily involved, as you’d expect, so if you can’t get BT Infinity now, there’s a good chance you’ll get it in the not-too-distant future.
To see if BT Infinity is available in your area, use our postcode checker.
What’s good about BT Infinity?
- Much faster than standard broadband
- More reliable than standard broadband too
- Perfect for families and shared houses - extra speed means more people can be online at the same time
- Stream movies and TV shows smoothly and in high-definition
- Download music, films and TV shows in seconds
- Perfect for gamers - smoother multiplayer gaming with less lag, download games and updates quickly
- Truly unlimited usage on some packages - BT won’t slow your speeds, even at peak times
- Enhances BT TV, providing fast and reliable access to web-based channels, on-demand movies and shows and catch-up TV
- BT Sport comes free with all packages - it’s available online and via smartphone app, and on the telly if you add BT TV to your package
- Includes BT Home Hub 5 ‘smart’ router, which automatically scans for interference to the Wi-Fi signal and automatically adjusts to compensate
- Special offers often available that can reduce the monthly cost - compare BT deals to find them
What’s bad about BT Infinity?
- More expensive than standard broadband
- Not available everywhere
- Not the fastest widely-available fibre optic broadband in the UK - that accolade goes to Virgin Media
- BT TV has fewer channels than some of BT’s rivals
- Only 25GB download allowance a month on cheaper packages - not suitable for anyone who watches a lot of video online, regularly downloads large files and so on
How does it compare?
BT Infinity’s closest rival is Sky Fibre, with both providers offering similar download and upload speeds as well as similar tech on their wireless routers. A key difference is that BT’s more widely available - and it has around 250 times as many public Wi-Fi hotspots as Sky too. Sky has the upper hand, however, when it comes to bundling options: its range of TV channels blows BT out of the water, for a start. Check out our BT Infinity vs Sky Fibre review for the full lowdown.
Virgin Media has an advantage over BT (and most other providers out there) in terms of its download speeds - its fastest package is up to 200Mb - and it doesn’t require line rental. Virgin Media does, however, manage web traffic, so you might not see that 200Mb at peak times.
TalkTalk fibre offers similar speeds to BT Infinity. It also has a more flexible TV package, with loads of extra channels available as ‘boosts’. That said, it has nowhere near the same number of options when it comes to packages, favouring simplicity over choice.
Plusnet has far more affordable packages, for broadband and even line rental, and with similar download speeds. Neither are as widely available though, and have less variety in their bundling options - not to mention some pretty scant TV.
For the most part, BT Infinity performed well in our Customer Satisfaction Awards. Customers gave it the thumbs up for quality and reliability, and were positive about the router, activation speed, security and clarity of billing.
They were less enthused about the value for money and speed of BT Infinity.
You can find out more about what real-life BT customers think of the provider on our reviews page.