Is Hyperoptic broadband any good?
There’s superfast broadband, and then there’s super-duper-fast. Hyperoptic (www.hyperoptic.com) offers broadband packages that are off the charts when it comes to speed: its fastest package has download and upload speeds of a whopping 1Gb. That means, the provider says, you can download a HD movie in 43 seconds or an Xbox game in four minutes.
Its broadband is ‘fibre-to-the-building’, also known as ‘fibre-to-the-home’ or ‘fibre-to-the-premises.’ While most fibre connections incorporate copper cables, usually between the local street cabinet and your home, Hyperoptic broadband is entirely fibre optic all the way from the exchange to your router. That means some of the fastest download speeds known to man - but it also makes it expensive to install.
That’s why Hyperoptic generally installs it on a building-by-building basis. If enough residents of an apartment complex or block of flats register an interest, Hyperoptic will seriously consider connecting your building. Or, if you’re lucky, it just might already be available where you live. There's only one way to find out.
What can I get from Hyperoptic?
You can get very, very fast fibre optic broadband, in three different speeds:
- Up to 20Mb download speed with 1Mb upload speed - Perfect if you want simple, speedy, and reliable broadband that can handle things like video streaming.
- Up to 100Mb download and upload speeds - Ideal for a large household, or for anyone who likes HD movies, gaming, video calling, and so on.
- Up to 1Gb (1,000Mb) download and upload speeds - Broadband with no limits, for a big household of people who all want to game, download, or watch TV online at the same time without a hitch.
All come with unlimited downloads so you can really put those quick speeds to good use, and a HyperHub router. Packages are available on either a 12-month contract, or contract-free, which is more flexible but costs a little extra each month.
You can get each of them either with home phone or without. Hyperoptic broadband works on its own cable network, so line rental isn’t required - but if you do want it, you get a few perks. Evening and weekend calls to UK landlines are included, and you get free calling features such as caller display, voicemail, and call barring. You’ll also have the option to add Anytime UK calls, or the Overseas call plan so you can phone international numbers at lower tariffs.
What’s good about Hyperoptic?
- Superfast speeds of up to 1Gb
- Broadband-only packages available, without line rental - though they cost more
- Unlimited downloads on all packages, so you can browse, stream, and transfer files without worrying about a usage cap
- Offers 24/7 customer service and tech support
- 'Fibre to the premises’ is far more reliable than a copper line
- Packages available on just 30-day contracts, though it'll cost you more than a 12-month one
- Fibre phone lines mean incredibly clear call quality
What’s bad about Hyperoptic?
- Very limited availability - Hyperoptic only installs its services in buildings where there’s a lot of interest (use our postcode checker to see if you can get it)
- Not the cheapest - less costly fibre connections of up to 76Mb are available from providers like TalkTalk and Plusnet
- No TV, which is offered by other superfast providers such as Virgin Media
- Broadband-only packages aren't much cheaper than ones with home phone
- Calls on the Overseas plan still quite expensive, and no options for cheaper calls to mobiles
- While the speeds into your router may reach 1Gb, the HyperHub can only transfer data over Wi-Fi at a maximum of 130Mb
- Not many extras, like the free access to Wi-Fi hotspots you get with BT