Is Hyperoptic broadband any good?

There’s superfast broadband, and then there’s super-duper-fast. Hyperoptic (www.hyperoptic.com) offers broadband packages that are off the charts when it comes to speed: its fastest package has download and upload speeds of a whopping 1Gb. That means, the provider says, you can download a HD movie in 43 seconds or an Xbox game in four minutes.

Its broadband is ‘fibre to the building’, also known as ‘fibre to the home’ or ‘fibre to the premises.’ While most fibre connections incorporate copper cables, usually between the local street cabinet and your home, Hyperoptic broadband is entirely fibre optic all the way from the exchange to your router. That means some of the fastest download speeds known to man - but it also makes it expensive to install.

That’s why Hyperoptic generally installs it on a building-by-building basis. If enough residents of an apartment complex or block of flats register an interest, Hyperoptic will seriously consider connecting your building. Or, if you’re lucky, it just might already be available where you live. There's only one way to find out.

What can I get from Hyperoptic?

You can get very, very fast fibre optic broadband, in three different speeds:

  • Up to 20Mb download speed with 1Mb upload speed - Perfect if you want simple, speedy, and reliable broadband that can handle things like video streaming.
  • Up to 100Mb download and upload speeds - Ideal for a large household, or for anyone who likes HD movies, gaming, video calling, and so on.
  • Up to 1Gb (1,000Mb) download and upload speeds - Broadband with no limits, for a big household of people who all want to game, download, or watch TV online at the same time without a hitch.

All come with unlimited downloads so you can really put those quick speeds to good use, and a HyperHub router. Packages are available on either a 12-month contract, or contract-free, which is more flexible but costs a little extra each month.

You can get each of them either with home phone or without. Hyperoptic broadband works on its own cable network, so line rental isn’t required - but if you do want it, you get a few perks. Evening and weekend calls to UK landlines are included, and you get free calling features such as caller display, voicemail, and call barring. You’ll also have the option to add Anytime UK calls, or the Overseas call plan so you can phone international numbers at lower tariffs.

What’s good about Hyperoptic?

  • Superfast speeds of up to 1Gb
  • Broadband-only packages available, without line rental - though they cost more
  • Unlimited downloads on all packages, so you can browse, stream, and transfer files without worrying about a usage cap
  • Offers 24/7 customer service and tech support
  • 'Fibre to the premises’ is far more reliable than a copper line
  • Fibre phone lines mean incredibly clear call quality

What’s bad about Hyperoptic?

  • Very limited availability - Hyperoptic only installs its services in buildings where there’s a lot of interest
  • Not the cheapest - less costly fibre connections of up to 76Mb are available from providers like TalkTalk and Plusnet
  • No TV, which is offered by other superfast providers such as Virgin Media
  • Broadband-only packages are a lot more costly
  • Calls on the Overseas plan still quite expensive, and no options for cheaper calls to mobiles
  • While the speeds into your router may reach 1Gb, the HyperHub can only transfer data over Wi-Fi at a theoretical maximum of 130Mb
  • Not many extras, like the free access to Wi-Fi hotspots you get with BT

Switching to Hyperoptic

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Frequently Asked Questions

  1. Do I need fibre optic broadband?

    Fibre optic broadband is much faster and much more reliable than broadband through the phone line, but it’s not essential for everyone. If you just want to browse the web, check email, Facebook, Twitter etc, you’ll be fine with standard broadband through the phone line.

    However, if you stream a lot of video, download music, films and games, and other such activities, you will likely find a fibre connection hugely beneficial.

    It’s also a boon for large households, especially ones with lots of gadgets like smartphones, tablets, and computers connected up most of the time. The more people using a connection, the slower it will be, so if you have a big family where lots of people want to connect to the web at the same time, for example, a fibre connection will ensure everyone can get a good experience.

  2. How do I switch broadband provider?

    The process of changing your broadband provider is actually pretty straightforward. First, you put your postcode into our impartial comparison tool. We’ll display the broadband, phone and TV deals available where you live, and then you can use our search filters to narrow down the options and find the perfect package for your household. Finally, you sign up with your new provider online. They’ll contact your existing provider and take care of everything else for you (unless you're switching to or from Virgin Media).

    The actual switch should be virtually seamless, and in the vast majority of cases it is. Your new broadband provider will send you all the stuff you need to get set up, like a new wireless router and/or TV set-top box.

  3. Can I keep the same phone number?
    Even if you're switching phone provider it's usually possible to keep the same telephone number. However, if you're moving house it may not be possible to keep your existing phone number - particularly if you're entering a different area code.
  4. Do I need anti-virus software or other protection?
    The internet is full of threats, from viruses that disrupt your systems, to hackers, spam and other inconveniences. So internet security software - anti-virus, spam protection, a firewall for example - is absolutely essential. Many providers offer this software alongside broadband packages for free, or at a reduced cost, so make sure you check when switching packages.
  5. Which providers offer fibre optic broadband?

    The biggest players in the fibre optic broadband market are BT Infinity and Virgin Media, but most major providers - including Sky, Plusnet, TalkTalk and EE - offer fibre optic broadband packages too. To see which fibre optic broadband packages are available in your area, use the postcode checker on this page to compare options.

  6. Why can’t I get fibre optic broadband?
    Superfast fibre optic broadband is slowly making its way across the UK as part of a nationwide roll-out part sponsored by the government. Currently, around 80% of the country has access. You can use our postcode checker to see whether fibre optic broadband’s reached your area yet. That's the most likely reason why it's not available to you, but it could also be due to living in a rural area, in an awkwardly-placed property, or just too far away from a street cabinet.