Plusnet broadband help and problems

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Need to get in touch with Plusnet? Here's how to contact the provider, whether you want technical support, help with your bill, or a package upgrade.

General assistance

If it’s general assistance you’re after, you can browse a range of help topics on Plusnet Help and Support page. Alternatively, you can click on ‘chat now’ on the pop-up page.

Online chat

You can live chat with a Plusnet Specialist via the Plusnet homepage. Just click the ‘Live Chat’ tap on the right-hand side of the page.

Customer support

From the UK, call: 0800 432 0200

From abroad: +44 345 140 0200

This department is open from 7:30am – 10p, every day. Plusnet that ask you have your username and password at the ready.

Plusnet sales and orders

From the UK, call: 0800 432 0080

From abroad, call: +44 330 123 0170

Mobile Sales, from within the UK: 0800 328 4677

Opening are 8am -8pm Monday to Friday, 9am – 7pm on Saturday’s and 9am – 6pm on Sundays.

Moving home

If you’re moving home and want to take your broadband with you, call Plusnet on 0800 013 2632 from the UK, or +44 330 123 9197 from abroad. Opening hours are 8am – 8pm Monday to Friday, 9am – 7pm Saturday and 9am – 6pm on Sundays. Find out more in our full guide to moving house.

Other ways to get in touch

You’ll find thousands of topics and solutions on Plusnet Community Site forums. If you’ve checked and your questions hasn’t already been answered, you can always post it yourself.

To tweet your question, contact Plusnet on Twitter @Plusnet where staff will be on standby to answer your tweet.

You can also get in touch via Facebook by selecting ‘Help and support.’

Can’t get your issue resolved?

What happens if Plusnet can’t resolve your issue?

Well, as a consumer, there are three things you need to be aware of; all goods and services must be fit for purpose, they must be delivered as promised, and provided to a proper standard of workmanship.

In short, your broadband needs to actually, y’know…work.

If you’re not happy, for any reason, you can cancel at any time – providing you stick to the cancellation terms laid out in your contract. Bear in mind, though, that if you terminate your contract whilst still in your minimum term, you could incur a hefty charge.

To find out more, check out our consumer rights page.

Still not happy?

So, you’ve taken just about all you can take. It’s time to bid farewell to your current provider.

Before you do, here’s a couple of things you should do:

  • First, set some time aside to compare the best broadband deals.
  • Second, find out when your current contract ends.
  • Finally, it’s important to research competitors to find the best package for you.

To find the best deals in your area, simply pop your postcode in the box below:

For more details, read our comprehensive guide to switching broadband.

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  • Broadband and moving home

  • Plusnet Mobile - what can I get?