How to get and how to set up Virgin TV Anywhere

ByDuncan Heaney
Virgin TV Anywhere homepage

If you’ve got Virgin Media TV you can take it with you wherever you go using online television service Virgin TV Anywhere, which lets you watch live TV and catch up on what you’ve missed on your PC, Mac, iPad or iPhone.

How do I get Virgin TV Anywhere?

Virgin TV Anywhere comes as standard with all Virgin Media TV packages, so if you've got Virgin Media TV you already have Virgin TV Anywhere!

If you don't have Virgin Media TV, but want to get it along with Virgin TV Anywhere, you can use our free online price comparison calculator to find the best deals available in your area.

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Monthly cost £12.00 (for 12 months, then £26.00 per month thereafter) 1st year cost: £158.99 Monthly cost £18.00 (for 12 months, then £31.00 per month thereafter) 1st year cost: £230.99 Monthly cost £35.00 (for 12 months, then £57.00 per month thereafter) 1st year cost: £434.99 Monthly cost £26.00 (for 12 months, then £41.00 per month thereafter) 1st year cost: £326.99
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What do I need to use Virgin TV Anywhere?

All you need to access Virgin TV Anywhere is a PC, Mac, iPhone, iPad or iPod touch and a Wi-Fi connection. Unfortunately, the service doesn't support 3G or 4G connections, so you're limited to areas where you can connect to home broadband or a public Wi-Fi hotspot.

If you have a Virgin Media TiVo box you can do more than just watch shows on your phone - you can also manage what's saved on the box and set shows to record while you're out.

If you have a Virgin Media TiVo box you can both watch shows on the move and also manage what's saved on the box and set shows to record while you're out.

If you have an iPad, iPhone or iPod touch you can use the Virgin TV Anywhere app to watch live or on-demand TV wherever you have Wi-Fi, manage recordings when you're not at home and even use your device as a remote control for your TiVo box.

Follow the instructions below if you need help setting up Virgin TV Anywhere on your PC or Mac, or the Apple iOS app on your iPad, iPhone or iPod touch. 

How do I set up Virgin TV Anywhere on my PC or Mac?

You should find that many of the features on Virgin TV Anywhere feel instantly familiar as they're just like the ones on Virgin Media TV.

1. Go to anywhere.virginmedia.com

2. Browse through On NowOn DemandCollections  and TV Listings

Many of the features on Virgin TV Anywhere are just like the ones on Virgin Media TV.

3. When you find something you want to watch, simply click Watch

4. Sign in with your My Virgin Media username and password

5. Tick the Stay Signed In box so that you don't have to enter your details each time you use Virgin TV Anywhere - unless you're using Virgin TV Anywhere on a PC or Mac that isn't yours

Note: The first time you watch something you'll need to register your device.

How do I set up Virgin TV Anywhere on my iPhone, iPad or iPod touch?

With the Virgin TV Anywhere app you can use your iPhone, iPad or iPod touch for just about everything you can do with a TiVo remote control.

With the Virgin TV Anywhere app you can use your iPhone, iPad or iPod touch for just about everything you can do with a TiVo remote control - from flicking through channels to recording your favourite shows.

1. On your iPhone, iPad or iPhone touch open the App Store

2. Search 'Virgin TV Anywhere' and install the free app

3. Once the app has installed tap the icon to launch it

4. Choose the TiVo box you want to control from the Select a TiVo box menu

5. If the app can't find your TiVo box, simply tap Away Access

6. The first time you use Away Access, you'll need to enter your My Virgin Media username and password

7. Tick the Stay Signed In box so that you don't have to enter your details each time you use Virgin TV Anywhere

Note: Before you can use your iPhone, iPad or iPod touch with your TiVo box you first need to make sure the latter is connected to your Virgin Media router. You'll also need to wirelessly connect your iPhone, iPad or iPod touch to the box.

How do I find out my Virgin Media username and password?

To access My Virgin Media you need to create a username and password. It only takes a few minutess and once you've done it you'll be able to manage your account online, as well as use Virgin Media Mail and download useful apps. You can register or get help if you've forgotten your password on the Virgin Media website.

How do I register my device with Virgin TV Anywhere?

Before you can watch programmes on Virgin TV Anywhere you need to register the devices you'll be using you can register a maximum of two devices per household. Virgin TV Anywhere works on PCs, Macs, iPhones, iPads and iPod touch.

1. Go to Virgin TV Anywhere and sign in with your My Virgin Media username and password

2. The first time you try to watch something the Virgin TV Anywhere registration page will automatically open in a new web browser window

3. Click Register  on one of the available device slots. You can give each device a name - for example, 'Michael's iPhone' or 'My iPad'

4. Click Done and your device should be registered

5. If you've already registered two devices, you'll need to delete one to make a slot available for a device you haven't used with Virgin TV Anywhere before

Note: If you're using an iPhone, iPad or iPod touch, you first need to connect your TiVo box to the device. 

What do 'Home Access' and 'Away Access' on Virgin TV Anywhere mean?

You can use Virgin TV Anywhere either at home or while you're out and about.

Away Access - Using Virgin TV Anywhere on the go means you can watch TV live and on-demand, as well as managing your TiVo recordings. All you need is a public Wi-Fi hotspot. You can also use Virgin TV Anywhere this way at home over Wi-Fi.

Using Virgin TV Anywhere on the go means you can watch TV and films live and on-demand, as well as manage TiVo recordings.

Home Access - When your iPhone, iPad or iPod touch is connected to the same network as your TiVo box you can also use the device like an advanced TiVo remote control. You can also do everything that's possible with Away Access too.

Note: Before you can use Home Access, you need to connect your device to the TiVo box.

How do I connect my iPhone, iPad or iPod touch to my Virgin Media TiVo box?

If you want to use your Apple device as a remote control for your TiVo box as well as to manage recordings, you'll first need to do is connect it to the box. Start by making sure your iPhone, iPad or iPod touch is connected to your Virgin Media Wi-Fi and that your Super Hub router is working as normal.

1. Using TiVo, go to Home Help & Settings > Settings Network Remote Control

2. Select Allow network-based remote controls and press the green thumb button

3. Now open the Virgin TV Anywhere app on your iPhone, iPad or iPod touch

4. It'll search your home network for TiVo boxes - you should see a Scanning  screen

5. When the Select a TiVo box  screen appears, you'll have a list of all available boxes in front of you

6. Choose the TiVo box you want to use and enter your MAK

7. Once you've entered your MAK tap Finish

8. You can now use your Apple device as an advanced TiVo remote control

Note: Once you've connected your TiVo box to your iPhone, iPad or iPod touuch, its set-up status will change from 'Not Complete' to 'Ready'. If you ever delete the app or choose the Reset option from the Settings menu, the box's set-up status will return to 'Not Complete'. 

Where can I find my media access key for my Virgin Media TiVo box?

Your media access key (MAK) is a code which identifies your TiVo box. If you have more than one box, each will have a unique MAK to identify it on your Virgin Media broadband network.

To find your MAK:

1. Using TiVo, go to Home > Help & Settings System Info > Media Access Key

2. Enter your TV PIN when prompted - if you haven't set a TV PIN the default is 1234

3. You should see your 10-digit MAK in the middle of the screen 

Click here for more on Virgin Media TV  

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