BT help and problems

ByKelvin Goodson
BT logo

There are a bunch of reasons you might need assistance from BT - whether you've got a question about your bill or you're having problems with your broadband, phone or TV, you’re likely to need help at some point. Read on to find out how to get in touch.

Quality of customer care does vary from provider to provider, but one thing is certain - no provider will want to see you take your business elsewhere if it can possibly help it. BT (www.bt.com) offers a variety of ways that you can get in touch for help.

BT Broadband and TV deals

BT
BT
BT
TV Starter + Broadband Entertainment Plus + BT Infinity 1 Total Entertainment + Unlimited Infinity 1 + Weekend Calls
Monthly cost £4.00 (for 12 months, then £19.00 per month thereafter) 1st year cost: £104.95 Monthly cost £16.00 (for 12 months, then £31.00 per month thereafter) 1st year cost: £258.95 Monthly cost £23.00 (for 12 months, then £47.00 per month thereafter) 1st year cost: £352.95
Up To 17 Mb Up To 52 Mb Up To 52 Mb
Weekend calls inc. Weekend calls inc. Weekend calls inc.
Channels 84 Channels 108 Channels 117
Go
Call BT on 0800 783 5390
Mon to Sun 8am-6.30pm
Go
Call BT on 0800 783 5390
Mon to Sun 8am-6.30pm
Go
Call BT on 0800 783 5390
Mon to Sun 8am-6.30pm

BT help online

Browse BT's help and troubleshooting articles online via the BT broadband help page.

BT help online chat

You can chat to BT advisors via its online support option, which is open every day from 7am-10.45pm.

BT help number

BT's technical support is available 24 hours a day, 365 days a year, though BT says the best time to call is between 12pm and 4pm. You must be at your computer when you call.

  • From a landline phone: 0800 111 4567 - free from UK landlines, mobile costs may vary.
  • From a mobile: 0330 123 4567 - if you are using a mobile, BT has introduced this alternative contact number to cut the cost of your call. Calls to this number will cost no more than a national rate call to an 01 or 02 number and will count towards any inclusive minutes in the same way that 01 and 02 numbers do.
  • From abroad: +44 179 359 6931 - the cost of the call will depend on which country you are calling from.

BT sales number

To buy BT products or services, track or cancel an order, or notify BT that you are moving home, call BT:

  • From a landline: 0800 783 5390
  • From a mobile: 0330 1234 150
  • From abroad: +44 179 359 6931

BT billing number

For billing information, call:

  • From a landline: 0800 443311
  • From a mobile: 0330 123 3311
  • From abroad: +44 179 359 6931

BT community support

BT's customer support forums contain a wealth of information, from assistance on technical questions to network upgrade notifications. It's worth taking a look to see if your question can be answered, or perhaps already has been.

BT social media

You can ask your question via Twitter @BTCare - BT has staff on duty ready to respond to your tweet, 9am-9pm weekdays, 8am-8pm Saturdays, 8am-6pm Sundays.

Or, go to BT's page on Facebook and select 'Ask for help'.

Click here for more on BT

Topics: BT Providers

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