First Utility Broadband

Why choose First Utility Broadband?

  • Truly unlimited downloads
  • UK-based call centres
  • No price rise at the end of your minimum contract period
  • Discounts for existing First Utility energy customers

First Utility: First Broadband

£18.99 p/m for 18 months
Free setup costs, 18 month contract

Free Set Up!
  • No automatic price rise at the end of your minimum term
  • Up to 17Mbps download speed
  • UK-based customer service

Should First Utility be your first choice?

We often argue that broadband is an essential utility for modern life, just like gas, electricity and water. First Utility would seem to agree - while it's best known as an energy supplier, it also offers its own range of broadband packages.

The lack of setup costs plus a healthy discount for First Utility energy customers will no doubt make the provider an appealing prospect for many, but should it be your first choice? Read on, and we'll take a look at what the provider has to offer, and dive into the pros and cons.

What does First Utility Broadband do?

We always appreciate a broadband provider that keeps things simple, and that's exactly what First Utility does. It sells just three broadband packages:

  • First broadband - gives you download speeds of up to 17Mb and unlimited downloads. It's best suited for small households of one or two people, who tend to use the web for light browsing, social media and the occasional show on iPlayer or Netflix.
  • SuperFirst broadband - gives you superfast download speeds of up to 38Mb with unlimited downloads. It's fibre optic, which is faster and more reliable than the older technology used by the First package above, making it great for browsing, streaming video in HD, and downloading music.
  • UltraFirst broadband - gives you download speeds of up to 76Mb with unlimited downloads. Not technically fast then, but pretty speedy all the same. It's a good choice for heavy users who download or stream loads of videogames, movies and TV, or very large households with multiple people logging onto the web at once.

All packages include pay as you go calls as standard, but you can add evening and weekend calls, or even unlimited anytime calls, for an additional charge. Whichever plan you pick, all contracts last 18 months, and include the necessary equipment, including router and cables. What's particularly great is that unlike some other providers, for example BT, there are no connection fees whatsoever.

What's more, First Utility promises not to raise prices at the end of your contract. That's good in that you won't be surprised by any sudden price hikes once the 18-month minimum contract term is up. That said, there may well be a better deal available after that time - use our reminder tool to set an alert when you're nearing the end of your contract so you can take a look.

Use our reminder tool

First Utility phone packages

Much like the broadband, First Utility's home phone plans are appealingly straightforward. As standard, everyone has pay as you go calls - you'll pay a set rate per minute depending on whether you call landline or mobile. If you're a bit chattier, you can choose to add any of these call plans onto your broadband package:

  • Evening and Weekend Calls Package - inclusive calls from 7pm to 7am Monday to Friday, and all day Saturday and Sunday.
  • Anytime Calls Package - exactly as the name implies, inclusive calls any time of day.
  • International Calls Package - 600 minutes to landlines and 75% discount on calls to mobiles in 40 countries. In alphabetical order, they are: Australia, Austria, Azores, Bahamas, Belgium, Canada, Canary Islands, Croatia, China, Cyprus (South), Czech Republic, Denmark, Eire, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Israel, Italy, Japan, Luxembourg, Madeira, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, San Marino, Singapore, Slovenia, Spain, Sweden, Switzerland, and finally the USA.
  • First Utility broadband discount for energy customers

    If you take energy from First Utility, you'll also get a discount on your broadband. You'll get a personalised quote when you sign up - to find out what it is, click on a deal you like above or the link below, and we'll send you to First Utility website. Log in with your details and you can see how much you'll save.

    What's good about First Utility?

    • Simple, affordable broadband packages
    • Totally unlimited downloads on all packages
    • Superfast fibre packages available
    • No setup costs or router delivery charges
    • No post-contract price rises
    • Discount for First Utility energy customers

    What's bad about First Utility?

    • Fibre optic broadband not available everywhere
    • Not the cheapest option for non-energy customers
    • No TV packages available
    • Phone plans cost extra

Frequently Asked Questions

  1. Why do we need your postcode?
    It allows us to find broadband, phone and TV deals in your area, as what’s available depends on where you live. Different kinds of broadband - whether BT Infinity, or Virgin Media's cable network - have rolled out to different areas of the country, and this varies a lot by postcode.

    However, we take your privacy very seriously, which means we won’t pass it on to any other companies or organisations. For more on this, please take a look at our privacy policy. This means you can put your postcode into our comparison calculator and look for a package that’s both better and cheaper than the one you’ve got safe in their knowledge that you won’t be bombarded with junk mail in the near future.
  2. Can I save money switching provider?
    We make it our business to find a great choice of deals for consumers - switching may, and often does, mean you can get a cheaper deal on your broadband, phone or TV service, especially if you take out an exclusive or limited-time deal.

    However, for some customers, cost isn’t the biggest issue. It is a matter of getting more for their money - a faster connection, free calls, higher usage allowance, more digital TV channels for example. It all depends on your needs, and the best thing about our switching service is that you can set your preferences so the packages offered will be tailored to suit your particular needs be that price, or speed, or additional features. Hey presto - happy customers with the right packages for them.

    See our pick of the best broadband deals here
  3. Do I need fibre optic broadband?

    Fibre optic broadband is much faster and much more reliable than broadband through the phone line, but it’s not essential for everyone. If you just want to browse the web, check email, Facebook, Twitter etc, you’ll be fine with standard broadband through the phone line.

    However, if you stream a lot of video, download music, films and games, and other such activities, you will likely find a fibre connection hugely beneficial.

    It’s also a boon for large households, especially ones with lots of gadgets like smartphones, tablets, and computers connected up most of the time. The more people using a connection, the slower it will be, so if you have a big family where lots of people want to connect to the web at the same time, for example, a fibre connection will ensure everyone can get a good experience.

  4. Why can’t I get fibre optic broadband?
    Superfast fibre optic broadband is slowly making its way across the UK as part of a nationwide roll-out part sponsored by the government. Currently, around 90% of the country has access. You can use our postcode checker to see whether fibre optic broadband’s reached your area yet. That's the most likely reason why it's not available to you, but it could also be due to living in a rural area, in an awkwardly-placed property, or just too far away from a street cabinet.
  5. How long does it take to switch broadband?
    When you sign up to a new provider, they’ll contact your existing one and request a transfer of your service. The only exception is when you're switching to or from Virgin Media, in which case you'll have to call and cancel. While switching times vary depending on the type of package, it shouldn’t usually take more than 10 working days. It can take longer if you don’t currently have a phone line, as an engineer will need to come out and install one for you.
  6. Can I keep my email address if I change provider?
    This depends entirely on who your current provider is. If your email address is from BT, Sky, TalkTalk, Virgin Media, or Plusnet, you'll still have access to your emails at least temporarily - but we'd suggest changing over to a free service like Gmail or Outlook so you don't need to worry about losing all your emails just for switching broadband. See our guide for more info.

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Offer ends 08/02/2018