Post Office broadband - what can I get?

Post Office logo

The Post Office is no longer just somewhere to mail your letters. Times have changed since the Penny Black was around, and the organisation now offers broadband deals at great value.

What can I get from Post Office?

Post Office broadband and home phone packages are simple, straightforward and very keenly priced. Read on for a closer look at everything it's got to offer.

Broadband and home phone

There are only a few Post Office packages available, but they cover everything you'd want them to:

  • HomePhone - Post Office’s imaginatively named landline service which includes weekend calls to UK landlines.
  • Unlimited Broadband - This gets home phone and broadband with an 11Mbps average broadband speed and unlimited downloads. You can browse and download as much as you want, but if lots of people are connected at once - or if you’re doing a heavy task, such as online gaming or streaming HD video - you may struggle with this type of connection.
  • Unlimited Fibre Broadband - Home phone and much speedier fibre optic broadband, with 35Mbps average broadband speed and unlimited downloads. This is a good package for houses with two or three occupants who all use the internet regularly, or for anyone who likes to watch TV on demand.
  • Unlimited Fibre Broadband Plus - Home phone and even faster fibre broadband, this time with 63Mbps average broadband speed and unlimited downloads. Choose this package if you live in a busy multiple occupancy home and want connect lots of devices at once. It's also a good bet for avid gamers and for streaming video in HD or 4K.

With each package, there is the option to add mobile minutes, anytime international calls to 40 top countries, and calling features.

Call barring, caller display, withhold number, and voicemail are included free of charge but call divert and voicemail plus cost extra.

You can also nominate 10 UK numbers as your ‘Loved Ones’ and get discounted calls whenever you phone them.

Post Office broadband also includes Post Office SafeGuard. This includes firewall, anti-virus protection, and parental controls, to help keep your connection safe.

To find out what broadband and home phone packages you can get in your area, use our postcode checker and take a look at your options.

What’s good about Post Office broadband?

  • Very affordable packages - among the cheapest available in the UK
  • Packages are simple and easy to understand
  • Comes with Post Office SafeGuard, so your computer will be protected from malware
  • Options for cheaper calls to favourite numbers, mobiles, and international destinations
  • Fairly wide availability - but always use our postcode checker to see if it’s available where you are
  • Landline rental is very affordable compared to rivals

What’s bad about Post Office broadband?

  • No broadband-only packages. So you'll have to pay line rental too
  • Not as many calling features on home phone as some providers
  • Not really any extras, like the cloud storage or mobile apps offered by other providers such as Sky and TalkTalk
  • No TV

More broadband providers

Want to see what else is out there? Read more in our guides to other broadband and landline services as well:

Frequently asked questions

How do I get in touch with Post Office broadband?

The Post Office Broadband's customer support team is available on 0345 600 3210. Opening hours are 8am-8pm Mon-Sat and 9am-6pm on Sundays.

Alternatively, you can email them on support@pobroadband.co.uk, or write to their team at Post Office Telecoms Services, PO Box 14125, Selkirk TD7 9AF.

Does Post Office broadband use the Openreach network?

Yes, the Post Office is an Openreach provider and uses the network to deliver ADSL broadband and standard fibre broadband to your home. It status as an Openreach provider means it's very easy to switch to the Post Office, if you're currently a customer of the likes of BT, Sky and Talk.

Is Post Office broadband any good?

Post Office broadband is keenly priced, reliable and widely available. Sure, it's a no-frills service and doesn't offer bundled TV packages. But if you're on a budget and just want broadband, the Post Office remains a good bet.

How do you pay for Post Office broadband?

Most people probably pay for Post Office broadband by direct debit. But unusually for broadband providers, it also allows you to pay in person by taking a cheque, cash or Budget Payment Card to a Post Office branch.

Alternatively, you can pay by credit or debit card over the phone.

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